Customer Success Coordinator

Placements24; Benoni; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive remuneration

Health benefits

Career advancement

Positive team culture

Training and development support

Job summary

Placements24 in Benoni is seeking a proactive Customer Success Coordinator to support a growing client base. You will onboard new clients, guide them through setup, and ensure they get maximum value from our products and services.

You will monitor accounts, respond to inquiries with timely resolutions, educate on new features, and relay client feedback to product teams. This role offers a collaborative culture and clear opportunities for career progression.

Qualifications

• Experience in customer support, account management, or customer success.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with CRM systems and productivity software.

Responsibilities

• Onboard new clients and guide them through initial setup.
• Monitor client accounts to identify issues or opportunities.
• Respond to client inquiries with timely resolutions.
• Educate clients on new features and best practices.
• Collect and relay client feedback for product and service improvement.

Skills

Customer support

Account management

Communication

Organization

CRM proficiency

Tools

CRM software

Productivity tools

Job description

About the Role

Our client is seeking a proactive and organized Customer Success Coordinator to support their client base in Benoni . This role is dedicated to ensuring clients achieve their desired outcomes while using our products and services. You will act as a point of contact, providing guidance, support, and proactive engagement to foster long-term partnerships. Join a company that prioritizes client satisfaction and offers a collaborative environment where you can make a real impact.

Key Responsibilities

• Onboard new clients, guiding them through initial setup and product utilization.
• Proactively monitor client accounts to identify potential issues or opportunities for engagement.
• Respond to client inquiries and provide timely resolution of their concerns.
• Educate clients on new features and best practices to maximize their success.
• Collect and relay client feedback to internal teams for product and service enhancement.

Requirements

• Experience in customer support, account management, or a customer success role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Ability to manage multiple client relationships simultaneously.
• Proficiency with CRM systems and productivity software.

Benefits

• Competitive remuneration package.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement in customer success.
• A positive and supportive team culture.
• Ongoing training and professional development support.