Customer Success Advocate

Placements24; Durban; On-site; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Office in Durban

Medical aid

Retirement fund

Training & development

Job summary

Placements24 is seeking a proactive Customer Success Advocate for our Durban office. You will foster lasting relationships with key accounts, understand client goals, and ensure customers achieve desired outcomes with our products and services.

Responsibilities include monitoring customer health, identifying at-risk accounts, and collaborating with Sales and Product teams to deliver a seamless experience. A customer-centric mindset and strong communication are essential.

Qualifications

• Proven experience in customer success, account management, or similar client-facing role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Ability to work in a team and manage multiple client relationships.

Responsibilities

• Build and maintain strong, long-lasting relationships with key customer accounts.
• Proactively engage with customers to understand their needs and business objectives.
• Provide guidance and support to help customers maximize the value they receive from our offerings.
• Monitor customer health and identify at-risk accounts, developing retention strategies.
• Collaborate with sales and product teams to ensure a cohesive customer experience.

Skills

Customer success

Account management

Communication

Interpersonal skills

Problem-solving

Team collaboration

Education

Bachelor's degree in Business or Marketing

Job description

About the Role

Our client is looking for a proactive and customer-focused Customer Success Advocate to join their vibrant team in Durban . This office-based role is crucial for ensuring our clients' customers achieve their desired outcomes while using our products and services. You will build strong relationships, understand customer goals, and provide ongoing support to foster loyalty and satisfaction. This is an excellent opportunity to contribute directly to customer retention and growth within a supportive and collaborative work environment.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with key customer accounts.
• Proactively engage with customers to understand their needs and business objectives.
• Provide guidance and support to help customers maximize the value they receive from our offerings.
• Monitor customer health and identify at-risk accounts, developing retention strategies.
• Collaborate with sales and product teams to ensure a cohesive customer experience.

Requirements

• Proven experience in customer success, account management, or a similar client-facing role.
• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work effectively within a team and manage multiple client relationships.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Benefits

• Competitive salary and performance incentives.
• Opportunity to work in a stimulating office environment in Durban .
• Comprehensive medical aid and retirement fund.
• Access to ongoing training and professional development programs.
• A culture that values teamwork and customer advocacy.