Customer Service Representative

Placements24; Benoni; Hybrid; ZAR 140,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Health & wellness benefits

Training & development

Collaborative team environment

Hybrid work in Benoni

Job summary

Placements24 in Benoni is seeking an empathetic Customer Service Representative to join our team. You will handle inquiries via phone, email, and in-person where needed, ensuring a positive customer experience and accurate CRM records.

The role offers a hybrid work arrangement in Gauteng, with opportunities to develop in customer service excellence and contribute to team success through proactive problem solving and effective communication.

Qualifications

• Proven experience as a Customer Service Representative or in a similar client-facing role.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and customer service tools.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly to inquiries via phone, email, and other channels.
• Resolve complaints and issues; escalate complex cases when needed.
• Provide accurate information about products, services, policies.
• Maintain detailed customer records in the CRM system.
• Identify customer needs and suggest suitable solutions.
• Contribute to team goals through individual and team performance.

Skills

Communication skills

Active listening

Problem solving

Organizational skills

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated and empathetic Customer Service Representative to join their team in Benoni. This role is crucial for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring a positive brand experience. You will act as a key point of contact, handling customer interactions via phone, email, and potentially in-person for specific inquiries. This position offers a hybrid work model, combining office-based responsibilities with remote flexibility, contributing to customer satisfaction within the Gauteng province.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Resolve customer complaints and issues effectively, escalating complex cases when necessary.
• Provide accurate information about products, services, and policies.
• Maintain detailed and accurate customer records in the CRM system.
• Identify customer needs and suggest appropriate solutions or services.
• Contribute to team efforts by achieving individual and team performance goals.

Requirements

• Proven experience as a Customer Service Representative or in a similar client-facing role.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and customer service tools.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Flexibility to work both in the office and remotely as required by the hybrid model.

Benefits

• Competitive salary and performance incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and training in customer service excellence.
• A supportive and collaborative team environment.
• Work flexibility through a hybrid arrangement in Benoni.