Customer Service Associate

Placements24; Soweto; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

On-site role in Soweto

Medical and retirement benefits

Training and development

Job summary

Placements24 is seeking a Customer Service Associate in Soweto to greet customers, answer questions, and provide information about products and services. You will handle inquiries, process orders, and resolve issues to ensure a positive customer journey in a face-to-face, office-based environment.

The role emphasizes strong communication, active listening, and CRM proficiency, with opportunities for performance bonuses in a full-time on-site setting.

Qualifications

• Previous experience in a customer service role is preferred.
• Strong communication and interpersonal skills required.
• Ability to manage multiple tasks and stay organized in a busy environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and promotions.
• Assist customers with placing orders, processing returns, and resolving account issues.
• Document customer interactions in the CRM system and share feedback with the team.
• Collaborate with colleagues to maintain efficient customer service processes.

Skills

Excellent communication

Interpersonal skills

Active listening

Customer-centric mindset

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is looking for an energetic and reliable Customer Service Associate to join their team in Soweto . This role is fundamental to delivering outstanding support and ensuring a positive customer journey. You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information with professionalism and care. This position is ideal for individuals who are passionate about helping others and thrive in a face-to-face, office-based environment, contributing to a team that is committed to building strong customer relationships and upholding the company's reputation for excellent service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and promotions.
• Assist customers with placing orders, processing returns, and resolving account issues.
• Document customer interactions and feedback in the company's CRM system .
• Collaborate with team members to ensure a cohesive and efficient customer service process.
• Identify customer needs and offer solutions to enhance their experience.

Requirements

• Previous experience in a customer service role is preferred.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using CRM software and basic computer applications.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask and manage time effectively in a busy environment.
• A positive attitude and a commitment to customer satisfaction.

Benefits

• Competitive hourly wage and potential for performance bonuses.
• Full-time, on-site position in Soweto .
• Comprehensive medical and retirement benefits.
• Opportunities for ongoing training and skill development.
• A supportive team environment with a focus on employee well-being.