Customer Support Agent

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Health & wellness programs

Collaborative environment

Job summary

Placements24 in Benoni is seeking a Customer Support Agent to join their team. You will be the voice of the company, handling inquiries across phone, email and social media, delivering accurate information about products, services and policies, and resolving issues with empathy and professionalism.

The ideal candidate has excellent communication and active listening skills, proficiency with customer service software and basic computer applications, and strong organizational abilities to manage

Qualifications

• Experience in customer support or call center preferred.
• Excellent communication and active listening skills.
• Professional demeanor under pressure.
• Proficient in using customer service software and basic computer applications.

Responsibilities

• Handle inquiries via phone, email, and social media.
• Provide accurate information about products, services, and policies.
• Resolve complaints and issues empathetically.
• Process orders, forms, applications, and requests.
• Escalate unresolved issues to supervisor for resolution.

Skills

Customer support

Communication skills

Active listening

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and customer-focused Customer Support Agent to join their team in Benoni . This role is vital for providing exceptional service and support to our client's customer base, ensuring all inquiries and issues are handled with professionalism and efficiency. You will be the voice of the company, building positive relationships and contributing to customer loyalty. The ideal candidate is a strong communicator with a passion for problem-solving and a desire to make a real difference in the Gauteng area.

Key Responsibilities

• Handle customer inquiries through various channels, including phone, email, and social media.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and issues efficiently and empathetically.
• Process customer orders, forms, applications, and requests.
• Escalate unresolved issues to the appropriate department or supervisor for resolution.

Requirements

• Previous experience in a customer support or call center environment is preferred.
• Excellent communication and active listening skills.
• Ability to remain patient and professional, even in challenging situations.
• Proficiency in using customer service software and basic computer applications.
• Strong organizational skills and attention to detail for work in Benoni .

Benefits

• Competitive annual salary.
• Opportunities for skill development and career progression.
• A positive and collaborative work environment.
• Health and wellness programs available to employees.
• Being part of a company committed to customer satisfaction in Benoni .