Customer Service Representative - Retail

Placements24; Noord-Kaap; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Remote work

Professional development

Supportive team

Job summary

Placements24 is seeking a dedicated Customer Service Representative to join their fully remote team, supporting operations nationwide with a focus on Kimberley region clients. You will be the first point of contact for customers, handling inquiries via phone, email and chat and delivering high-quality information about products and services.

In this role you will work independently in a structured remote environment, maintain accurate CRM records, process orders and resolve issues promptly while

Qualifications

• Proven experience in a customer service role.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and standard office applications.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to customer inquiries and resolve issues promptly via multiple channels.
• Provide information about products, services, promotions, and policies.
• Process customer orders, returns, and exchanges efficiently.
• Maintain accurate customer records in the CRM system.
• Identify and elevate complex issues to appropriate departments or supervisors.
• Aim to meet and exceed customer service metrics and satisfaction goals.

Skills

Customer service

Communication skills

CRM software

Problem solving

Independent work

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and customer-centric Customer Service Representative to join their fully remote team, supporting their operations nationally with a focus on clients in the Kimberley region. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services via phone, email, and chat. This role is essential in maintaining customer satisfaction and loyalty, requiring excellent communication skills and a commitment to delivering high-quality support. You will work independently within a structured remote environment, contributing to a positive brand experience for all customers.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally via multiple communication channels.
• Provide detailed information about products, services, promotions, and company policies.
• Process customer orders, returns, and exchanges efficiently.
• Maintain accurate and detailed customer records in the CRM system.
• Identify and elevate complex issues to appropriate departments or supervisors.
• Strive to meet and exceed customer service performance metrics and customer satisfaction goals.

Requirements

• Proven experience in a customer service role, preferably in a retail or contact center environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency with CRM software and standard office applications.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable internet connection and a dedicated workspace for remote work.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for remote work flexibility.
• Professional development and training programs.
• A supportive virtual team environment focused on excellent customer service .