Customer Experience Agent

Placements24; Noord-Kaap; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Hybrid work model

Health & wellness benefits

Professional development & growth

Collaborative culture

Job summary

Placements24 in Kimberley is seeking a Customer Experience Agent to deliver thoughtful service across phone, email, and chat. You will resolve inquiries, build relationships, and ensure customer satisfaction.

Join a supportive, customer-focused team with a hybrid work model, opportunities for development, and a benefits package designed to help you grow while delivering outstanding service.

Qualifications

• Proven experience in a customer experience or customer service role.
• Excellent interpersonal, communication, and active listening skills.
• Ability to empathize with customers and find solutions that meet their needs.
• Proficiency with CRM software and customer support platforms.
• Strong organizational skills and the ability to manage multiple tasks efficiently.

Responsibilities

• Engage with customers across multiple channels (phone, email, chat) to provide exceptional service.
• Resolve customer issues and inquiries effectively, ensuring a high level of satisfaction.
• Proactively identify customer needs and offer tailored solutions or recommendations.
• Document customer interactions and feedback accurately within the CRM system.
• Collaborate with internal teams to ensure seamless customer journeys and issue resolution.
• Contribute to improving customer service processes and strategies based on customer feedback.

Skills

Customer service experience

Active listening

Communication

Empathy

Multitasking

Tools

CRM software

Support platforms

Job description

About the Role

Our client is seeking an enthusiastic and dedicated Customer Experience Agent to join their team in Kimberley. You will be instrumental in crafting positive and memorable interactions for our customers, ensuring their needs are met with professionalism and care. This role goes beyond basic support, focusing on building relationships and enhancing overall customer satisfaction. You will handle inquiries, provide solutions, and gather feedback to help us continuously improve our services. This is a fantastic opportunity for someone passionate about customer service to grow within a supportive and customer-centric organization.

Key Responsibilities

• Engage with customers across multiple channels (phone, email, chat) to provide exceptional service.
• Resolve customer issues and inquiries effectively, ensuring a high level of satisfaction.
• Proactively identify customer needs and offer tailored solutions or recommendations.
• Document customer interactions and feedback accurately within the CRM system.
• Collaborate with internal teams to ensure seamless customer journeys and issue resolution.
• Contribute to improving customer service processes and strategies based on customer feedback.

Requirements

• Proven experience in a customer experience or customer service role.
• Excellent interpersonal, communication, and active listening skills.
• Ability to empathize with customers and find solutions that meet their needs.
• Proficiency with CRM software and customer support platforms.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• A positive attitude and a commitment to delivering outstanding service.

Benefits

• Competitive salary and performance bonuses.
• Hybrid work model providing flexibility.
• Comprehensive health and wellness benefits package.
• Opportunities for professional development and skill enhancement.
• A positive, collaborative, and customer-focused work culture.