Client Support Specialist

Placements24; Noord-Kaap; Hybrid; ZAR 260,000 - 340,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Growth opportunities

Collaborative culture

Hybrid work

Job summary

Placements24 is seeking a proactive Client Support Specialist in Kimberley to deliver exceptional client service. You will handle inquiries via phone, email and chat, troubleshoot issues, and maintain CRM records to support retention and satisfaction.

Ideal candidates will have prior client support experience, strong communication, empathy, and a detail-oriented approach in a hybrid work setting balancing office and remote work.

Qualifications

• Previous experience in a client support or customer service role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to troubleshoot and resolve problems effectively.
• A patient and empathetic approach to customer interactions.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide exceptional support to clients via phone, email, and chat.
• Address and resolve client inquiries, issues, and complaints in a timely and effective manner.
• Maintain accurate client records and interaction logs in the CRM system.
• Assist clients with product usage, troubleshooting, and technical challenges.
• Liaise with internal departments to ensure client needs are met.
• Contribute to improving support processes and client satisfaction metrics.

Skills

Strong communication

Problem-solving

Attention to detail

Empathy

Interpersonal skills

Organizational skills

CRM software

Helpdesk tickets

Tools

CRM software

Helpdesk ticketing

Job description

About the Role

Our client is seeking a proactive and detail-oriented Client Support Specialist to join their team in Kimberley . You will be responsible for providing comprehensive support to clients, ensuring their needs are met and issues are resolved efficiently. This role requires strong communication skills, a problem-solving mindset, and a commitment to delivering excellent customer service. Become an integral part of a client-focused organization in Kimberley , contributing to client satisfaction and retention.

Key Responsibilities

• Provide exceptional support to clients via phone, email, and chat.
• Address and resolve client inquiries, issues, and complaints in a timely and effective manner.
• Maintain accurate client records and interaction logs in the CRM system.
• Assist clients with product usage, troubleshooting, and technical challenges.
• Liaise with internal departments to ensure client needs are met.
• Contribute to improving support processes and client satisfaction metrics.

Requirements

• Previous experience in a client support or customer service role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to troubleshoot and resolve problems effectively.
• A patient and empathetic approach to customer interactions.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development.
• A positive and collaborative work culture in Kimberley .

Hybrid work arrangements that balance office and remote work.