Remote Customer Support Specialist - Retail

Placements24; Cape Town; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Career development

Job summary

Placements24 is hiring a Remote Customer Support Specialist to join a fully remote team handling retail client inquiries and issues. You will be the first point of contact, delivering professional assistance across phone, email and live chat while upholding brand satisfaction.

The role emphasizes clear communication, empathy, and problem-solving in a virtual environment, with opportunities for training, career growth, and a supportive remote culture.

Qualifications

• Previous experience in a customer support role, preferably in a remote setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency with customer support software and CRM systems.
• Ability to work independently and manage time effectively in a remote environment.
• A reliable internet connection and a dedicated home office setup.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to orders, products, and services.
• Provide accurate information about products, policies, and procedures.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Contribute to team efforts by sharing feedback and suggesting service improvements.

Skills

Customer support

Communication skills

Problem-solving

CRM proficiency

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Customer Support Specialist to join their fully remote customer service team, serving their retail clientele from anywhere. You will be the first point of contact for customers, providing assistance with inquiries, resolving issues, and ensuring a positive overall experience with their brand. This role requires excellent communication skills, patience, and a strong problem-solving aptitude within a virtual work environment. You will play a vital role in maintaining customer satisfaction and loyalty by delivering exceptional support services across multiple communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve customer issues related to orders, products, and services.
• Provide accurate information about products, policies, and procedures.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Contribute to team efforts by sharing feedback and suggesting service improvements.

Requirements

• Previous experience in a customer support role, preferably in a remote setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency with customer support software and CRM systems.
• Ability to work independently and manage time effectively in a remote environment.
• A reliable internet connection and a dedicated home office setup.

Benefits

• Competitive annual salary with performance-based incentives.
• Fully remote work arrangement, offering ultimate flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for remote training and career advancement.
• A supportive and collaborative virtual team culture focused on customer success.