Remote Customer Service Representative - Retail

Placements24; Klerksdorp; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Career growth opportunities

Training & support

Team-building activities

Job summary

Placements24 is seeking a dedicated Remote Customer Service Representative to support customers from a home office. You will address inquiries, resolve issues, and provide product information, enabling a smooth customer journey for retail offerings.

Ideal candidates have experience in customer service, strong communication skills, and comfort using CRM systems, with a reliable internet connection and a dedicated home workspace.

Qualifications

• Experience in customer service, preferably retail or call center.
• Excellent verbal and written communication, with active listening.
• Proficient with computer systems and CRM software.
• Reliable internet connection and a dedicated home office workspace.
• Patient, empathetic and professional in challenging situations.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed product information, process orders, and assist with returns or exchanges.
• Troubleshoot and resolve customer complaints and issues effectively, escalating complex cases when necessary.
• Maintain accurate customer records and interaction logs in the CRM system.
• Adhere to company policies and procedures while striving to exceed customer expectations.

Skills

Customer service

Communication

CRM software

Remote work

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Customer Service Representative to join their virtual support team serving customers interested in their retail offerings. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. This role is essential for maintaining customer satisfaction and loyalty, operating entirely from your home office. You'll be empowered to deliver exceptional support, troubleshoot problems, and represent the brand positively, contributing to a seamless customer journey from your base in or near Klerksdorp, fully connected to the company's operations.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed product information, process orders, and assist with returns or exchanges.
• Troubleshoot and resolve customer complaints and issues effectively, escalating complex cases when necessary.
• Maintain accurate customer records and interaction logs in the CRM system.
• Adhere to company policies and procedures while striving to exceed customer expectations.

Requirements

• Previous experience in customer service, preferably within a retail or call center environment.
• Excellent verbal and written communication skills, with active listening abilities.
• Proficiency in using computer systems, CRM software, and basic troubleshooting.
• A reliable internet connection and a dedicated home office workspace.
• Ability to remain patient, empathetic, and professional, even in challenging situations.

Benefits

• Competitive salary and performance incentives.
• Fully remote position, offering unparalleled flexibility and convenience.
• Opportunities for career growth within the customer support and retail sectors.
• Comprehensive training and ongoing support from the management team.
• A supportive remote work community and access to virtual team-building activities.