Remote Retail Customer Service Representative

Placements24; LegKraal Gate; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

Health insurance

Training & development

Supportive remote team

Job summary

Placements24 is seeking a dedicated Remote Retail Customer Service Representative to be the primary point of contact for customer inquiries, support, and order assistance, handling phone, email, and chat with a focus on service excellence. This role is fully remote and based in South Africa.

You will resolve issues, process returns, and document interactions in the CRM, while maintaining a positive customer experience and building loyalty from your home office.

Qualifications

• Proven experience in customer service, preferably retail or e-commerce.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities with a patient, empathetic demeanor.
• Proficient with CRM software and helpdesk platforms.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated home office workspace.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate product information, assistance with orders, and resolve customer issues effectively.
• Process returns, exchanges, and refunds in accordance with company policies.
• Document customer interactions and feedback in the CRM system.
• Escalate complex issues to the appropriate department or supervisor for resolution.
• Identify opportunities to improve customer service processes and customer satisfaction.

Skills

Customer service experience

Communication skills

Problem-solving

CRM software

Remote work independence

Home-office setup

Tools

CRM software

Helpdesk platforms

Job description

About the Role

Our client is looking for a dedicated and empathetic Remote Retail Customer Service Representative to be the primary point of contact for customer inquiries and support. In this fully remote role, you will manage customer interactions via phone, email, and chat, resolving issues, providing product information, and ensuring a positive customer experience that reflects our client's commitment to service excellence. You will be an essential part of the customer support team, contributing to customer satisfaction and loyalty from your home office. This role is ideal for individuals who possess excellent communication skills, a problem-solving mindset, and a passion for helping customers navigate their retail journey, fostering strong relationships with clients through outstanding service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate product information, assistance with orders, and resolve customer issues effectively.
• Process returns, exchanges, and refunds in accordance with company policies.
• Document customer interactions and feedback in the CRM system.
• Escalate complex issues to the appropriate department or supervisor for resolution.
• Identify opportunities to improve customer service processes and customer satisfaction.

Requirements

• Proven experience in customer service , preferably within a retail or e-commerce environment.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency with CRM software and helpdesk platforms.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated home office workspace.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Flexible remote work schedule.
• Comprehensive health, dental, and vision insurance.
• Paid training and ongoing professional development opportunities.
• A supportive remote team environment focused on customer success and collaboration.