Remote Customer Experience Representative

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Performance bonuses

Health benefits

Retirement contributions

Training & development

Collaborative remote culture

Job summary

Placements24 is recruiting a dedicated Remote Customer Experience Representative to support customers nationwide from a home office in South Africa. The role emphasizes delivering exceptional service and resolving inquiries efficiently through chat, email, and phone.

As the voice of the company, you will educate customers on features, record interactions in the CRM, and collaborate with internal teams to improve processes while thriving in a fully remote environment.

Qualifications

• Previous experience in customer service, call center, or a related field is preferred.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to work independently, manage time effectively, and maintain focus in a remote setting.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.
• Troubleshoot customer issues, identify root causes, and implement effective solutions.
• Educate customers on product features, services, and company policies.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to resolve complex customer issues and improve service processes.
• Strive to achieve key performance indicators related to customer satisfaction and resolution times.

Skills

Customer service

Active listening

Problem-solving

CRM software

Remote work

Time management

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and customer-focused Remote Customer Experience Representative to join their fully remote operations team, supporting customers nationally from their base in Mahikeng . You will be the voice of the company, responsible for delivering exceptional service and resolving customer inquiries efficiently and effectively through various communication channels. This role requires outstanding communication skills, empathy, and the ability to thrive in a virtual environment. You will play a crucial role in building customer loyalty and enhancing the brand's reputation for outstanding service, all from the convenience of your home office.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.
• Troubleshoot customer issues, identify root causes, and implement effective solutions.
• Educate customers on product features, services, and company policies.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to resolve complex customer issues and improve service processes.
• Strive to achieve key performance indicators related to customer satisfaction and resolution times.

Requirements

• Previous experience in customer service, call center, or a related field is preferred.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and other customer support tools.
• Ability to work independently, manage time effectively, and maintain focus in a remote setting.
• A stable internet connection and a suitable home office environment are required.

Benefits

• Competitive annual salary with performance bonuses.
• Flexible, fully remote work arrangement.
• Comprehensive benefits package including health and retirement contributions.
• Extensive training and ongoing professional development opportunities.
• A collaborative and supportive remote team culture.