Client Services Representative

Placements24; Noord-Kaap; On-site; ZAR 210,000 - 330,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Paid vacation and sick leave

Professional growth and development

Job summary

Placements24 is seeking a Client Services Representative to join our Kimberley team. You will be the main contact for clients, addressing inquiries and guiding them through our services within an in-office setting.

Ideal candidates will have strong communication, active listening, and problem-solving skills, with experience in CRM and office software. A professional demeanor and genuine desire to help clients succeed are essential.

Qualifications

• Experience in client services, customer service, or helpdesk.
• Excellent communication and active listening skills.
• Strong problem-solving and proactive client support.
• Proficiency with CRM systems and office tools.
• Professional demeanor and a desire to help clients succeed.

Responsibilities

• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Provide detailed information and support regarding company services and offerings.
• Effectively resolve client issues, troubleshooting problems and coordinating with relevant departments.
• Maintain accurate and organized client records within the CRM system.
• Build and nurture strong, long-lasting client relationships through consistent, high-quality service.

Skills

Client services

Customer service

Active listening

Communication

Education

High school diploma

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a dedicated and professional Client Services Representative to join their team in Kimberley . This role is central to ensuring our clients receive unparalleled support and guidance regarding our services. You will be the primary point of contact, managing inquiries, resolving issues, and fostering strong client relationships. This is an excellent opportunity for an individual with excellent interpersonal skills and a commitment to customer satisfaction to play a key role in client retention and success within a focused, in-office environment.

Key Responsibilities

• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Provide detailed information and support regarding company services and offerings.
• Effectively resolve client issues, troubleshooting problems and coordinating with relevant departments.
• Maintain accurate and organized client records within the CRM system.
• Build and nurture strong, long-lasting client relationships through consistent, high-quality service.
• Assist clients with account management tasks and service updates.

Requirements

• Previous experience in a client services , customer service , or helpdesk role.
• Exceptional communication and active listening skills.
• Strong problem-solving abilities and a proactive approach to client needs.
• Proficiency in CRM software and standard office productivity tools.
• A professional demeanor and a genuine desire to help clients succeed.
• High school diploma or equivalent; further education or relevant certifications are a plus.

Benefits

• Competitive annual salary with opportunities for bonuses.
• Comprehensive medical and dental insurance.
• Paid vacation and sick leave.
• A professional and supportive office environment in Kimberley .
• Opportunities for professional growth and development.