Customer Service Representative - Mahikeng

Placements24; LegKraal Gate; On-site; ZAR 134,000 - 179,000; Full time

Benefits offered by this job

Competitive salary

On-site location

Career growth

Supportive team culture

Employee recognition

Job summary

Placements24 in Mahikeng is seeking a Customer Service Representative to handle daily customer interactions, provide information on products and policies, and resolve issues with a friendly, professional approach.

This on-site role offers a supportive team environment, opportunities for skill development, and recognition for performance within a collaborative local team.

Qualifications

• Previous experience in a customer service or call center role is preferred.
• Strong communication and active listening skills.
• Proficiency with basic computer applications and CRM systems.
• Ability to remain patient and calm in challenging customer situations.
• Good problem-solving skills and a friendly demeanor.

Responsibilities

• Handle incoming customer calls, emails, and messages efficiently and professionally.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to improve customer satisfaction and service delivery.

Skills

Strong communication

Active listening

Problem-solving

Tools

CRM systems

Basic computer applications

Job description

About the Role

Our client is looking for an energetic and reliable Customer Service Representative to join their team in Mahikeng . This role is central to ensuring customer satisfaction by addressing inquiries, resolving issues, and providing helpful information. You will be the voice of the company, interacting directly with customers on a daily basis. We seek individuals who are passionate about service and eager to contribute to a positive customer experience within a supportive local team environment.

Key Responsibilities

• Handle incoming customer calls, emails, and messages efficiently and professionally.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to improve customer satisfaction and service delivery.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Strong communication and active listening skills.
• Proficiency with basic computer applications and CRM systems.
• Ability to remain patient and calm in challenging customer situations.
• Good problem-solving skills and a friendly demeanor.

Benefits

• Competitive monthly salary.
• On-site position in a convenient location.
• Opportunities for skill enhancement and career growth.
• A supportive and team-oriented work culture.
• Employee recognition programs.