Customer Experience Representative

Placements24; LegKraal Gate; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Health benefits

Paid time off

Training opportunities

Team culture in Mahikeng

Job summary

Placements24 is seeking a Customer Experience Representative to join our team in Mahikeng, offering a hybrid work arrangement that blends office collaboration with remote autonomy. You will engage with customers, resolve inquiries, and contribute to an exceptional journey across touchpoints.

You will work with cross-functional teams, document interactions in the CRM, and strive to improve satisfaction and loyalty.

Qualifications

• Strong communication and listening abilities are essential.
• Ability to troubleshoot and resolve customer inquiries effectively.
• Comfortable adapting to different customer needs and situations.
• Proficiency with customer support software and tools is required.

Responsibilities

• Engage with customers across channels to provide support and information.
• Address inquiries, complaints, and feedback with empathy and efficiency.
• Troubleshoot issues and guide customers toward satisfactory resolutions.
• Document customer interactions and feedback within the CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Proactively seek opportunities to improve customer satisfaction and loyalty.

Skills

Communication skills

Active listening

Problem solving

Adaptability

CRM software proficiency

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic Customer Experience Representative to join their team in Mahikeng, offering a hybrid work arrangement. This role is dedicated to ensuring every customer interaction is positive and productive, focusing on building rapport and resolving inquiries effectively. You will be instrumental in shaping the customer's journey, providing support, and gathering feedback to enhance our services. This position is ideal for individuals who are passionate about customer satisfaction and appreciate a flexible work environment that blends office collaboration with remote autonomy.

Key Responsibilities

• Engage with customers across various communication channels to provide support and information.
• Address customer inquiries, complaints, and feedback with empathy and efficiency.
• Troubleshoot issues and guide customers toward satisfactory resolutions.
• Document customer interactions and feedback within the CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Proactively seek opportunities to improve customer satisfaction and loyalty.

Requirements

• Previous experience in a customer service or customer experience role.
• Excellent communication, active listening, and problem-solving skills.
• Ability to adapt to different customer needs and situations.
• Proficiency in using customer support software and tools.
• Comfortable working in a hybrid model, balancing office and remote duties.
• A genuine passion for delivering outstanding customer service.

Benefits

• Competitive annual salary.
• Flexible hybrid work schedule.
• Comprehensive health and wellness benefits.
• Paid time off and company holidays.
• Opportunities for training and professional growth.
• A positive and team-oriented work culture in Mahikeng .