Customer Support Agent (Remote)

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Health benefits

Paid training and development

Job summary

Placements24 is seeking a motivated Customer Support Agent to join our team in Mahikeng. This hybrid role balances remote work with in-office collaboration, offering flexibility while maintaining strong team engagement.

You will handle inquiries via phone, email, and chat, provide product information, resolve issues, and maintain detailed records to ensure client satisfaction in a dynamic environment.

Qualifications

• Previous experience in a customer support or call center role is beneficial.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency in using CRM systems and other support tools.
• Ability to adapt to a hybrid work schedule.

Responsibilities

• Handle customer inquiries via phone, email, and chat support.
• Provide accurate information about products and services.
• Resolve customer complaints and issues effectively and professionally.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Skills

Customer service

Verbal communication

Written communication

Problem-solving

Customer-focused

Tools

CRM systems

Job description

Our client is looking for a motivated Customer Support Agent to join their team in Mahikeng . This hybrid role allows for a balance between remote work and necessary office collaboration, ensuring flexibility while fostering team cohesion. You will be responsible for providing excellent customer service, addressing inquiries, and resolving issues to ensure client satisfaction. This position requires strong communication skills and a commitment to delivering high-quality support within a dynamic environment.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat support.
• Provide accurate information about products and services.
• Resolve customer complaints and issues effectively and professionally.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.

Requirements

• Previous experience in a customer support or call center role is beneficial.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Proficiency in using CRM systems and other support tools.
• Ability to adapt to a hybrid work schedule.

Benefits

• Competitive annual salary with potential for performance incentives.
• Hybrid work model offering flexibility and in-office interaction.
• Comprehensive health and wellness benefits.
• Paid training and ongoing professional development opportunities.
• A positive and supportive team culture.