Customer Care Agent

Placements24; LegKraal Gate; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Retirement benefits

Paid training

Career growth opportunities

Job summary

Placements24 in Mahikeng is seeking a friendly Customer Care Agent to deliver outstanding service to customers in a fast-paced environment. This on-site role focuses on resolving inquiries and building lasting relationships with the local community.

You will handle inquiries via phone, email, and in-person interactions, provide accurate product information, process orders, returns, and exchanges, and maintain detailed records.

Qualifications

• Experience in customer care or customer service preferred.
• Excellent communication and listening skills.
• Strong problem-solving abilities with patient demeanor.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Handle inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Resolve complaints promptly and satisfactorily.
• Process orders, returns, and exchanges accurately.
• Maintain records of interactions and transactions.
• Build rapport with customers.

Skills

Customer service

Communication skills

Interpersonal skills

Problem solving

Fast-paced environment

Job description

About the Role

Our client is seeking an attentive and professional Customer Care Agent to join their dedicated team in Mahikeng . This role focuses on delivering exceptional service and support to customers, ensuring their needs are met efficiently and courteously. You will be the voice of the company, handling inquiries and resolving issues with a focus on building lasting customer relationships. This on-site position is an excellent opportunity to contribute to customer satisfaction within the community of Mahikeng .

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process customer orders, returns, and exchanges accurately.
• Maintain detailed records of customer interactions and transactions.
• Build rapport and foster positive relationships with customers.

Requirements

• Previous experience in a customer care or customer service role preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a patient demeanor.
• Ability to work effectively in a fast-paced environment.
• Proficiency in using customer service software and basic computer applications.
• A commitment to providing outstanding customer experiences.

Benefits

• Competitive annual salary.
• Comprehensive medical and retirement benefits.
• Paid training and ongoing professional development.
• A supportive and collaborative office environment in Mahikeng .
• Opportunities for career growth within the company.