Customer Support Agent

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Training opportunities

Competitive salary

Team atmosphere

Job summary

Placements24 is seeking a responsive Customer Support Agent in Mahikeng to deliver timely assistance, resolve inquiries, and ensure high customer satisfaction. The role involves handling inquiries across multiple channels, documenting interactions, and escalating complex issues when needed.

A hybrid work model is offered, along with development opportunities. Ideal candidates will have experience in customer support, strong communication, and proficiency with CRM systems.

Qualifications

• Previous experience in a customer support or helpdesk role preferred.
• Strong communication and active listening skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Respond to customer inquiries through phone, email, and chat.
• Troubleshoot and resolve issues to achieve first-contact resolution.
• Document customer interactions and resolutions in the support system.
• Provide information on products, services, and policies to customers.
• Escalate complex problems to senior staff or other departments as needed.
• Contribute to team goals for customer satisfaction and response times.

Skills

Customer service

Active listening

Multi-tasking

CRM software

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Our client is searching for a responsive and customer-oriented Customer Support Agent to join their team in Mahikeng . This role is essential for providing timely and effective assistance to our customers, resolving inquiries, and ensuring a high level of satisfaction. You will work collaboratively with colleagues to address customer needs and contribute to a positive support experience. This position offers a great opportunity to develop your skills within a company that values excellent customer service and offers a flexible working arrangement.

Key Responsibilities

• Respond to customer inquiries through multiple channels, including phone, email, and chat.
• Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution.
• Accurately document customer interactions and resolutions in the support system.
• Provide information on products, services, and policies to customers.
• Escalate complex problems to senior support staff or other departments as needed.
• Contribute to team goals for customer satisfaction and response times.

Requirements

• Previous experience in a customer support or helpdesk role is preferred.
• Strong communication and active listening skills.
• Ability to multitask and manage time effectively.
• Proficiency in using CRM systems and helpdesk software.
• A positive attitude and a strong commitment to customer satisfaction in Mahikeng .
• High school diploma or equivalent.

Benefits

• Competitive annual salary and performance incentives.
• Comprehensive health and wellness benefits.
• Hybrid work model providing flexibility between office and remote work.
• Training and development opportunities.
• A friendly and dynamic team atmosphere.