Customer Relations Officer

Placements24; LegKraal Gate; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Job summary

Placements24 is seeking a dedicated Customer Relations Officer to join our client in Mahikeng. This on-site role focuses on building strong relationships with clients, addressing concerns, and delivering service excellence across touchpoints.

You will collaborate with internal teams, maintain accurate records of interactions, and identify opportunities to enhance the customer experience and retention. A high school diploma is required; higher qualifications are a plus.

Qualifications

• Minimum proven experience in customer relations, customer service, or helpdesk.
• Excellent communication, interpersonal and conflict-resolution abilities.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency with CRM software and standard office tools.
• On-site teamwork in Mahikeng required, high school diploma needed.

Responsibilities

• Build and nurture relationships with a diverse client base.
• Respond to inquiries, complaints and feedback professionally and promptly.
• Provide clear information about products, services and policies.
• Collaborate with internal teams to resolve issues efficiently.
• Maintain accurate records of interactions and resolutions.
• Identify opportunities to improve the customer experience and retention.

Skills

Customer relations experience

Excellent communication skills

Interpersonal skills

Conflict-resolution

Organizational skills

Team collaboration

Education

High school diploma

Relevant certifications are a plus

Tools

CRM software

Office applications

Job description

About the Role

Our client is seeking a professional and dedicated Customer Relations Officer to join their team in Mahikeng . This role is essential for fostering positive relationships with our clients, ensuring their needs are met and their experiences are consistently excellent. You will be the primary point of contact for addressing customer concerns, providing solutions, and gathering feedback to drive service improvements. This on-site position offers a stable and engaging work environment where you can make a tangible impact on customer satisfaction and loyalty. Join our team in Mahikeng and contribute to our client's success in the North West province.

Key Responsibilities

• Manage and nurture relationships with a diverse client base.


• Address customer inquiries, complaints, and feedback in a professional and timely manner.


• Provide clear and concise information about products, services, and policies.


• Work collaboratively with internal departments to resolve customer issues efficiently.


• Maintain accurate and up-to-date records of customer interactions and resolutions.


• Proactively identify opportunities to enhance the customer experience and improve retention.

Requirements

• Proven experience in a customer relations , customer service, or helpdesk role.


• Excellent communication, interpersonal, and conflict-resolution skills.


• Strong organizational skills and the ability to manage multiple priorities.


• Proficiency with CRM software and standard office applications.


• Ability to work effectively in a collaborative, on-site team setting in Mahikeng .


• High school diploma required; higher education or relevant certifications are a plus.

Benefits

• Competitive salary package commensurate with experience.


• Full-time employment with a company that values its employees.


• Comprehensive benefits including medical aid and retirement contributions.


• Opportunities for career advancement and professional development.


• A supportive and dynamic work environment in Mahikeng .