Customer Experience Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Medical aid

Retirement benefits

Career development

Team collaboration

Generous paid time off

Job summary

Placements24 in Mahikeng is hiring a Customer Experience Specialist to shape and deliver outstanding customer journeys. You will handle inquiries, resolve issues, and ensure satisfaction across channels in a hybrid work setting, combining remote work with time in our Mahikeng office.

You will partner with marketing and product teams, document interactions in our CRM, and strive to exceed customer expectations with personalized service.

Qualifications

• Proven experience in customer experience or customer service.
• Excellent communication and problem-solving skills.
• Proficiency with CRM software and customer support platforms.

Responsibilities

• Manage and respond to customer inquiries across channels.
• Resolve issues and escalate when needed.
• Document interactions and resolutions in the CRM.
• Analyze feedback to identify service improvements.
• Collaborate with marketing and product teams.
• Deliver personalized and efficient service to exceed expectations.

Skills

Communication

Problem-solving

Interpersonal skills

CRM proficiency

Multitasking

Tools

CRM software

Customer support platforms

Job description

About the Role

Our client is seeking a customer-focused Customer Experience Specialist to join their team in Mahikeng. You will play a pivotal role in shaping and delivering exceptional customer journeys, addressing inquiries, and resolving issues to ensure customer satisfaction and loyalty. This hybrid role offers the flexibility of working both remotely and from our Mahikeng office, fostering a balanced work environment. You will collaborate closely with internal teams to enhance our service offerings and maintain our reputation for outstanding customer care. Join a company that prioritizes customer satisfaction and employee development.

Key Responsibilities

• Manage and respond to customer inquiries across various channels, ensuring timely and accurate support.
• Resolve customer issues and complaints effectively, escalating when necessary to appropriate departments.
• Document all customer interactions, feedback, and resolutions meticulously in the CRM system.
• Analyze customer feedback to identify trends and areas for improvement in service delivery.
• Collaborate with marketing and product teams to communicate updates and gather insights.
• Strive to exceed customer expectations by providing personalized and efficient service.

Requirements

• Proven experience in a customer experience , customer service, or related field.
• Excellent communication, problem-solving, and interpersonal skills.
• Proficiency with CRM software and customer support platforms.
• Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
• A strong understanding of customer service principles and best practices.
• Detail-oriented with a passion for creating positive customer interactions.

Benefits

• Competitive salary commensurate with skills and experience.
• Hybrid work model supporting flexibility from our Mahikeng location.
• Comprehensive medical aid and retirement benefits.
• Opportunities for continuous learning and career advancement.
• A collaborative and supportive team culture.
• Generous paid time off and public holidays.