Customer Service Representative - Retail

Placements24; LegKraal Gate; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Hybrid work arrangement

Employee discounts

Training opportunities

Collaborative team

Competitive pay

Job summary

Placements24 in Mahikeng invites a friendly Customer Service Representative to join our retail team. You will be the first point of contact for customers, handle inquiries, resolve issues, and provide product information to support purchasing decisions.

You will maintain customer records in the CRM, process orders, returns, exchanges, and contribute to a welcoming store atmosphere. Excellent communication and patience are essential in a busy hybrid environment.

Qualifications

• Customer-focused and able to handle inquiries with empathy.
• Proven ability to use CRM systems to document interactions.
• Strong verbal and written communication in a retail context.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Resolve customer complaints and issues effectively, escalating complex problems when necessary.
• Process customer orders, returns, and exchanges according to company policy.
• Provide product information and recommendations to assist customers with their purchasing decisions.
• Maintain customer records and document interactions accurately in the CRM system.
• Contribute to a positive and welcoming store atmosphere.

Skills

Customer service

CRM software

Communication skills

Time management

Problem solving

Retail experience

Education

High school diploma

Some college education

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a friendly and professional Customer Service Representative to join their team in Mahikeng . You will be the first point of contact for customers, handling inquiries, resolving issues, and providing information about products and services. This role is essential in building and maintaining positive customer relationships and ensuring a high level of customer satisfaction. The ideal candidate is an excellent communicator, patient, and adept at handling diverse customer needs in a retail context.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Resolve customer complaints and issues effectively, escalating complex problems when necessary.
• Process customer orders, returns, and exchanges according to company policy.
• Provide product information and recommendations to assist customers with their purchasing decisions.
• Maintain customer records and document interactions accurately in the CRM system.
• Contribute to a positive and welcoming store atmosphere.

Requirements

• Previous experience in a customer service or retail support role.
• Excellent communication, listening, and interpersonal skills.
• Patience and empathy when dealing with customer concerns.
• Proficiency in using customer service software and basic computer applications.
• Ability to multitask and manage time effectively in a busy environment.
• High school diploma or equivalent; some college education is a plus.

Benefits

• Competitive hourly wage.
• Hybrid work arrangement providing flexibility.
• Opportunities for customer service training and skill development.
• Employee discounts on store products.
• A supportive and customer-focused team environment.