Retail Customer Service Representative

Placements24; LegKraal Gate; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage + bonuses

Employee discounts

Training programs

Growth opportunities

Supportive team environment

Job summary

Placements24 in Mahikeng is seeking a friendly Retail Customer Service Representative to engage with customers on-site and remotely as part of a hybrid role. You will be the first point of contact, assisting with product information, inquiries, and resolving issues to ensure satisfaction.

The role requires patience, empathy, and excellent communication, with responsibilities ranging from handling returns to providing stock and delivery information. A helpful, team-focused environment awaits.

Qualifications

• Previous experience in customer service, preferably in a retail environment.
• Excellent communication, listening, and interpersonal skills.
• Patience and empathy when dealing with customer concerns.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and familiarity with POS systems.

Responsibilities

• Assist customers with product information, store navigation, and general inquiries.
• Handle customer complaints and issues in a professional and timely manner, seeking resolution.
• Process returns, exchanges, and refunds accurately according to company policy.
• Provide support for customer orders, inquiries about stock availability, and delivery information.
• Maintain a high level of product knowledge to effectively assist customers.

Skills

Excellent communication

Interpersonal skills

Listening skills

Patience and empathy

Calm under pressure

Education

High school diploma or equivalent

Tools

POS systems

Job description

About the Role

Our client is looking for a friendly and professional Retail Customer Service Representative to join their team in Mahikeng . This role is crucial for creating positive customer interactions, handling inquiries, and resolving issues efficiently to ensure customer satisfaction. You will be the first point of contact for many customers, providing support both in-person and potentially through other channels. This hybrid role allows for flexibility, with a mix of on-site customer interaction and remote administrative tasks. The ideal candidate is patient, empathetic, and possesses excellent communication skills, with a commitment to representing the brand positively.

Key Responsibilities

• Assist customers with product information, store navigation, and general inquiries.
• Handle customer complaints and issues in a professional and timely manner, seeking resolution.
• Process returns, exchanges, and refunds accurately according to company policy.
• Provide support for customer orders, inquiries about stock availability, and delivery information.
• Maintain a high level of product knowledge to effectively assist customers.
• Contribute to a positive store atmosphere through excellent interpersonal interactions.

Requirements

• Previous experience in customer service, preferably in a retail environment.
• Excellent communication, listening, and interpersonal skills.
• Patience and empathy when dealing with customer concerns.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and familiarity with POS systems.
• High school diploma or equivalent.

Benefits

• Competitive hourly wage with potential for performance bonuses.
• Employee discounts on store products.
• Training programs focused on customer service excellence.
• Opportunities for growth into other retail roles.
• A friendly and supportive team environment.