Client Care Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Flexible hybrid work

Health and wellness benefits

Training opportunities

Supportive team

Job summary

Placements24 in Mahikeng is seeking a personable Client Care Specialist to deliver exceptional client service. The role combines in-office and remote work within a hybrid setup, focusing on inquiries, issue resolution, and relationship building for a seamless client experience.

The ideal candidate has experience in client care or customer service, strong communication, empathy, and proficiency with CRM software and office tools.

Qualifications

• Experience in a client care or customer service role.
• Excellent communication, empathy and active listening.
• CRM proficiency and standard office productivity tools.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond promptly and professionally to client inquiries via various communication channels.
• Troubleshoot and resolve client issues effectively, escalating when necessary.
• Maintain accurate client records and update databases regularly.
• Provide information and guidance on products and services.
• Gather client feedback to contribute to service improvement initiatives.

Job description

About the Role

Our client is looking for a personable and efficient Client Care Specialist to join their team in Mahikeng . This role is central to ensuring our clients receive exceptional service and support, fostering strong relationships and high levels of satisfaction. You will handle client inquiries, resolve issues, and provide valuable assistance to ensure a seamless experience. This hybrid position offers the flexibility to work both remotely and from our office, promoting a healthy work-life balance within the North West province.

Key Responsibilities

• Respond promptly and professionally to client inquiries via various communication channels.
• Troubleshoot and resolve client issues effectively, escalating when necessary.
• Maintain accurate client records and update databases regularly.
• Provide information and guidance on products and services.
• Gather client feedback to contribute to service improvement initiatives.

Requirements

• Previous experience in a client care or customer service role.
• Excellent communication, empathy, and active listening skills.
• Proficiency with CRM software and standard office productivity tools.
• Ability to manage multiple tasks and prioritize effectively.
• Comfortable working in a hybrid model, with potential for remote work from the Mahikeng area.

Benefits

• Competitive annual salary.
• Flexible hybrid working model.
• Comprehensive health and wellness benefits.
• Training and development opportunities to enhance skills.
• A friendly and supportive team environment.