Customer Service Representative - Klerksdorp

Placements24; Klerksdorp; Presencial; ZAR 112.000 - 167.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

On-the-job training

Friendly team

Paid leave

Career progression

Staff discounts

Descripción de la vacante

Placements24 in Klerksd, North West is seeking a friendly Customer Service Representative to join our team. The role focuses on delivering exceptional support, resolving inquiries, and maintaining positive relationships with customers at the office in Klerksdorp.

The ideal candidate is patient, empathetic, and possesses excellent communication skills. You will handle inquiries, process orders, and contribute to a friendly, high-performing team dedicated to outstanding service and customer

Formación

• Previous experience in a customer service role is advantageous.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively.
• Proficiency in basic computer applications and CRM systems.
• Must be able to work from our office in Klerksdorp, North West.
• High school diploma or equivalent required.

Responsabilidades

• Answer customer inquiries via phone, email, and in-person in a timely and professional manner.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Provide information about products and services.
• Process orders, forms, and applications accurately.
• Maintain customer records and update information as needed.
• Identify and suggest improvements to customer service processes.
• Build and maintain strong customer relationships.
• Follow communication procedures, guidelines, and policies.
• Meet individual and team targets for customer satisfaction and response times.

Conocimientos

Customer service

Communication

Active listening

Problem solving

Time management

Educación

High school diploma or equivalent

Herramientas

CRM systems

Descripción del empleo

Our client is seeking a friendly and efficient Customer Service Representative to join their team in Klerksdorp, North West. This role is central to providing exceptional support and building positive relationships with our client's customers. You will be the primary point of contact, handling inquiries, resolving issues, and ensuring a high level of customer satisfaction. The ideal candidate is patient, empathetic, and possesses excellent communication skills. This is a great opportunity for individuals who are passionate about helping others and thrive in a customer-focused environment. You will play a key role in representing the company's brand and values. We are looking for a motivated individual who is eager to contribute to a team dedicated to outstanding service. Join us in Klerksdorp, North West and embark on a rewarding career path.

Key Responsibilities

• Answer customer inquiries via phone, email, and in-person in a timely and professional manner.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Provide information about products and services.
• Process orders, forms, and applications accurately.
• Maintain customer records and update information as needed.
• Identify and suggest improvements to customer service processes.
• Build and maintain strong customer relationships.
• Follow communication procedures, guidelines, and policies.
• Meet individual and team targets for customer satisfaction and response times.

Requirements

• Previous experience in a customer service role is advantageous.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to multitask and manage time effectively.
• Proficiency in basic computer applications and CRM systems.
• A positive attitude and a passion for customer satisfaction.
• Must be able to work from our office in Klerksdorp, North West.
• High school diploma or equivalent required.

Benefits

• Competitive starting salary.
• On-the-job training and development opportunities.
• Friendly and supportive team environment.
• Paid leave.
• Opportunities for career progression within the company.
• Staff discounts on company products.