Customer Service Associate

Placements24; Klerksdorp; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Paid training programs

Employee discounts

Supportive team environment

Performance reviews

Job summary

Placements24 in Klerksdorp is seeking a proactive Customer Service Associate to deliver exceptional customer experiences and support client loyalty. You will handle inquiries, provide product details, and resolve issues with care, contributing to the company’s growth from the North West region.

The role emphasizes strong communication, active listening, and accurate data entry while maintaining high service standards in a retail-oriented environment.

Qualifications

• Experience in customer service or retail.
• Strong communication and active listening skills.
• Proficiency in basic computer operations and data entry.
• Ability to remain calm and professional during challenging customer interactions.

Responsibilities

• Engage with customers to understand their needs and provide accurate product or service information.
• Address customer complaints and concerns with professionalism and aim for satisfactory resolutions.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records by updating account information and interaction logs.
• Collaborate with team members to share information and improve service standards.
• Follow communication procedures, guidelines, and policies.

Skills

Communication skills

Active listening

Data entry

Basic computer skills

Customer service mindset

Education

High school diploma

Job description

About the Role

Our client is seeking a proactive and friendly Customer Service Associate to join their team in Klerksdorp . This role is fundamental to delivering exceptional customer experiences and ensuring client loyalty. You will handle customer inquiries, provide product information, and resolve issues with efficiency and care. As a vital member of the North West-based team, you will contribute to maintaining a high standard of service and supporting the company's growth through positive customer interactions.

Key Responsibilities

• Engage with customers to understand their needs and provide accurate product or service information.
• Address customer complaints and concerns with professionalism and aim for satisfactory resolutions.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records by updating account information and interaction logs.
• Collaborate with team members to share information and improve service standards.
• Follow communication procedures, guidelines, and policies.

Requirements

• Previous experience in a customer service or retail environment.
• Strong communication and active listening skills.
• Proficiency in basic computer operations and data entry .
• Ability to remain calm and professional, especially during challenging customer interactions.
• A commitment to providing a positive customer experience in Klerksdorp .
• High school diploma or equivalent.

Benefits

• Competitive hourly wage.
• Regular performance reviews and potential for pay increases.
• Paid training programs to enhance skills.
• Employee discounts on company products and services.
• A supportive team environment focused on collaboration.