Customer Service Representative - Klerksdorp Retail

Placements24; Klerksdorp; Hybride; ZAR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Remote work

Comprehensive training

Career progression

Flexible schedule

Résumé du poste

Placements24 is seeking a dedicated Customer Service Representative to join its remote team supporting the Klerksdorp operations. You will handle inquiries across email, phone, and chat, ensuring customer satisfaction from home.

The role requires strong communication, problem-solving, and CRM navigation, with full-time remote work and comprehensive training provided to help you grow within the brand.

Qualifications

• Proven experience in customer service, retail or e-commerce.

Responsabilités

• Respond to customer inquiries via email, phone, and chat.
• Provide information on products, services, orders and returns.
• Resolve issues and escalate when needed.
• Process orders, returns and exchanges accurately.
• Maintain records in the CRM system.
• Collaborate with departments to resolve complex issues.
• Identify opportunities to improve customer experience.
• Maintain a productive remote work environment.
• Adhere to company policies while delivering service.
• Contribute to team goals.

Connaissances

Customer service

Communication skills

Problem solving

CRM software

Multitasking

Remote work

Outils

Email platforms

Chat tools

Description du poste

About the Role

Our client, a leading retailer with a significant online presence, is seeking a dedicated and customer-focused Customer Service Representative to join their remote team supporting the Klerksdorp operations. This role is integral to ensuring customer satisfaction and loyalty by providing exceptional support via various communication channels. The ideal candidate will possess outstanding communication skills, a problem-solving aptitude, and a genuine desire to assist customers. This is a unique opportunity to build a career in customer service from the comfort of your own home, contributing to a reputable brand.

Key Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, orders, and returns.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process orders, returns, and exchanges with accuracy and efficiency.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify and assess customers' needs to achieve satisfaction.
• Collaborate with other departments to resolve complex customer issues.
• Proactively identify opportunities to improve the customer experience.
• Adhere to company policies and procedures while delivering exceptional service.
• Contribute to team goals and maintain a positive and productive remote work environment.

Requirements

• Proven experience in a customer service role, preferably in a retail or e-commerce setting.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems and various communication platforms.
• Ability to multitask and manage time effectively in a remote setting.
• Adept at navigating and utilizing CRM software.
• A patient, empathetic, and customer-centric approach.
• Must have a reliable internet connection and a suitable home office setup for remote work.
• Ability to work independently and as part of a remote team.
• Understanding of retail processes and product knowledge is a plus.

Benefits

Our client offers a competitive salary package and the flexibility of remote work, allowing you to manage your career from home, while supporting customers related to the Klerksdorp region. You will be provided with comprehensive training to equip you with the necessary product knowledge and service protocols. Opportunities for professional development and career progression within the company are available. This role offers a stable work environment with a focus on work-life balance. Additional benefits will be discussed during the interview process. Join our client's dedicated customer service team and make a difference from anywhere!