Client Support Agent

Placements24; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training programs

Collaborative work environment in Kler

Opportunities for career advancement

Benefits package

Job summary

Placements24 in Klerksdorp is seeking a diligent Client Support Agent to join our team. You will handle inquiries, troubleshoot issues, and maintain strong client relationships, acting as a bridge between clients and the company.

The role requires excellent verbal and written communication, strong problem-solving, and proficiency with CRM software and Microsoft Office. You will contribute to delivering a superior client experience and support career growth within the organization.

Qualifications

• Experience in client support or customer service.
• Excellent verbal and written communication.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and Microsoft Office.
• Ability to manage multiple tasks and priorities.
• Professional demeanor and commitment to client satisfaction.

Responsibilities

• Respond to client inquiries and requests via phone, email, and in-person interactions.
• Provide accurate and timely information regarding services, products, and account status.
• Troubleshoot and resolve client issues, escalating complex problems as needed.
• Maintain up-to-date client records in the CRM system.
• Build and maintain strong, long-lasting client relationships.
• Proactively identify opportunities to improve the client experience and provide feedback.

Skills

Client support experience

Verbal communication

Written communication

Problem-solving

Tools

CRM software

Microsoft Office Suite

Job description

About the Role

Our client is seeking a diligent and proactive Client Support Agent to join their team in Klerksdorp . This role is fundamental to providing outstanding support and ensuring client satisfaction. You will handle inquiries, troubleshoot issues, and maintain strong client relationships, acting as a key liaison between clients and the company. We are looking for individuals who are excellent communicators, possess a keen eye for detail, and are committed to delivering a superior client experience. Join a dedicated team in the North West province and play an integral part in our client's success through exceptional service delivery.

Key Responsibilities

• Respond to client inquiries and requests via phone, email, and in-person interactions.
• Provide accurate and timely information regarding services, products, and account status.
• Troubleshoot and resolve client issues, escalating complex problems as needed.
• Maintain up-to-date client records in the CRM system.
• Build and maintain strong, long-lasting client relationships.
• Proactively identify opportunities to improve the client experience and provide feedback.

Requirements

• Previous experience in a client support or customer service role is essential.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• A professional demeanor and commitment to client satisfaction.

Benefits

• Competitive salary and regular performance reviews.
• Comprehensive training programs to enhance skills.
• A supportive and collaborative work environment in Klerksdorp .
• Opportunities for career advancement within the company.
• Standard employee benefits package.