Customer Care Representative

Placements24; Klerksdorp; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

On-site work in Klerksdorp

Health & wellness programs

Career progression

Team collaboration

Job summary

Placements24 in Klerksdorp is seeking a proactive Customer Care Representative to join their established team. This role focuses on delivering high-quality service to every client in a professional North West setting.

You will handle inquiries via phone, email and in-person, resolve issues promptly, and provide accurate information about products and policies. On-site role with growth potential and a collaborative culture.

Qualifications

• Demonstrated experience in a customer service role.
• Strong communication and active listening skills.
• Familiarity with CRM systems and handling customer inquiries.
• Positive attitude and commitment to delivering outstanding service.

Responsibilities

• Deliver exceptional customer service through phone, email, and in-person interactions.
• Address and resolve customer concerns promptly and effectively.
• Provide detailed information regarding products, services, and policies.
• Process customer requests and update client records accurately.
• Contribute to team efforts by achieving customer service targets and sharing feedback.

Skills

Customer service experience

Communication skills

Active listening

CRM familiarity

Tools

CRM software

Job description

About the Role

Our client is actively recruiting a proactive and empathetic Customer Care Representative to join their established team in Klerksdorp. This position is essential for maintaining high standards of customer satisfaction by addressing inquiries, resolving issues, and providing information about our client's offerings. You will be the voice of the company, building rapport and ensuring a positive interaction for every client. For individuals passionate about service and seeking a stable, full-time role within a professional setting in the North West province, this is an excellent career step.

Key Responsibilities

• Deliver exceptional customer service through phone, email, and in-person interactions.
• Address and resolve customer concerns promptly and effectively.
• Provide detailed information regarding products, services, and policies.
• Process customer requests and update client records accurately.
• Contribute to team efforts by achieving customer service targets and sharing feedback.

Requirements

• Demonstrated experience in a customer service or care role.
• Strong communication and active listening skills.
• Proficiency in handling customer complaints and finding satisfactory resolutions.
• Familiarity with customer relationship management (CRM) systems.
• A positive attitude and commitment to delivering outstanding service.

Benefits

• Competitive annual salary.
• On-site work in a professional Klerksdorp office.
• Health and wellness programs.
• Opportunities for skill enhancement and career progression.
• A collaborative and supportive team culture.