Customer Support Associate

Placements24; Klerksdorp; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Career growth

Medical aid

Friendly office atmosphere

Job summary

Placements24 in Klerksdorp is seeking a customer-focused Customer Support Associate to be the first point of contact for inquiries, resolving issues with professionalism and efficiency.

You will handle calls and emails, assist with product issues, process orders and returns, and document interactions in the CRM system while working collaboratively with the team to ensure a seamless customer experience.

Qualifications

• Previous experience in a customer service or call center environment is preferred.
• Strong verbal communication skills and a friendly demeanor.
• Basic computer literacy and ability to learn new software quickly.
• Good listening skills and patience when dealing with customer concerns.
• Ability to work effectively within a team in an office environment in Klerksdorp.

Responsibilities

• Handle inbound customer calls and emails, addressing inquiries and providing information.
• Assist customers with troubleshooting basic product or service issues.
• Process orders, returns, and exchanges accurately and efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to senior support staff or relevant departments.

Skills

Customer service

Verbal communication

Listening skills

Team collaboration

CRM software

Tools

CRM software

Job description

About the Role

Our client is looking for a reliable and customer-focused Customer Support Associate to join their team based in Klerksdorp . You will be the first point of contact for customer inquiries, providing assistance and resolving issues with professionalism and efficiency. This role is essential for maintaining customer satisfaction and building brand loyalty. The ideal candidate is an excellent communicator, patient, and eager to help resolve customer concerns within a structured office setting. You will work collaboratively with team members to ensure a seamless customer experience, contributing to the overall success of the department.

Key Responsibilities

• Handle inbound customer calls and emails, addressing inquiries and providing information.


• Assist customers with troubleshooting basic product or service issues.


• Process orders, returns, and exchanges accurately and efficiently.


• Document all customer interactions and resolutions in the CRM system.


• Escalate complex issues to senior support staff or relevant departments.

Requirements

• Previous experience in a customer service or call center environment is preferred.


• Strong verbal communication skills and a friendly demeanor.


• Basic computer literacy and ability to learn new software quickly.


• Good listening skills and patience when dealing with customer concerns.


• Ability to work effectively within a team in an office environment in Klerksdorp .

Benefits

• Competitive entry-level salary.


• Paid training program to equip you with necessary skills.


• Opportunities for career advancement within the company.


• Standard benefits package including medical aid.


• A friendly and collaborative office atmosphere.