Customer Service Representative

Placements24; Welkom; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off

Advancement opportunities

Job summary

Placements24 is seeking a Customer Service Representative to join its retail support team in Welkom. You will be the first point of contact for customers, addressing inquiries and processing orders with accuracy and care.

The role requires excellent communication, empathy, and problem-solving skills. You will maintain CRM records, handle returns, and help uphold outstanding service in a fast-paced, in-person environment.

Qualifications

• Minimum 12th-grade education or equivalent.
• Strong verbal and written communication skills.
• Proven experience in customer-facing roles is preferred.
• Ability to operate CRM software and standard office tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
• Process customer orders, returns, and exchanges accurately.
• Provide detailed information about products and services to customers.
• Maintain accurate customer records and interaction logs in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Education

High School Diploma

Tools

CRM Software

Job description

About the Role

Our client is looking for a dedicated and professional Customer Service Representative to join their bustling retail support team. This position is crucial for ensuring customer satisfaction by addressing inquiries, resolving issues, and providing excellent support. You will be the first point of contact for customers, handling a variety of service needs within a vibrant, in-person environment. The ideal candidate is patient, empathetic, and possesses strong communication skills to effectively manage customer interactions and uphold the company's reputation for outstanding service.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Resolve customer complaints and issues efficiently and effectively, aiming for first-contact resolution.
• Process customer orders, returns, and exchanges accurately.
• Provide detailed information about products and services to customers.
• Maintain accurate customer records and interaction logs in the CRM system.
• Escalate complex issues to the appropriate departments when necessary.

Requirements

• Proven experience in a customer service or client-facing role, preferably in retail.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a patient demeanor.
• Proficiency in using CRM software and other relevant office applications.
• Ability to multitask and manage time effectively in a fast-paced setting.
• High school diploma or equivalent required; further education is a plus.

Benefits

• Competitive annual salary.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for advancement within the customer service department.
• A supportive and team-oriented work environment located in Welkom .