Customer Support Representative - Rustenburg

Placements24; Rustenburg; Presencial; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + performance bonus

Medical aid & retirement fund

Training & development

Office in Rustenburg

Team-oriented work environment

Descripción de la vacante

Placements24 in Rustenburg, North West, seeks a dedicated Customer Support Representative to deliver outstanding service and ensure customer satisfaction. You will handle inquiries, resolve issues, and provide information about products and services in a fast-paced environment.

Ideal candidates are strong communicators with problem-solving skills, willing to work on-site from our Rustenburg office, and eager to grow within the customer service field.

Formación

• Experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal abilities.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask, prioritise and manage time effectively.

Responsabilidades

• Answer calls, emails, and live chat inquiries promptly and professionally.
• Provide accurate information about products, services, and policies.
• Resolve complaints with aim of first-contact resolution.
• Document all interactions in the CRM system.
• Escalate priority issues to the appropriate internal departments.

Conocimientos

Customer service

Communication skills

Active listening

CRM software

Time management

Herramientas

CRM software

Descripción del empleo

About the Role

Our client is seeking a dedicated and empathetic Customer Support Representative to join their team in Rustenburg, North West . This role is crucial for delivering outstanding service and ensuring customer satisfaction across all touchpoints. You will be responsible for handling customer inquiries, resolving issues, and providing information about our client's products and services. The ideal candidate is a strong communicator, possesses excellent problem-solving skills, and has a passion for helping people. This is an excellent opportunity to contribute to a respected company and grow within the customer service field, working from a central office location.

Key Responsibilities

• Answer customer calls, emails, and live chat inquiries in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively, aiming for first-contact resolution.
• Document all customer interactions, transactions, comments, and actions within the CRM system.
• Identify and escape priority issues to the appropriate internal departments.
• Collaborate with team members to share best practices and improve overall service quality.
• Gather customer feedback and report common issues or suggestions to management.
• Assist in creating and updating customer service documentation and training materials.
• Maintain a positive and professional attitude at all times.
• Contribute to a team-oriented environment focused on customer success.

Requirements

• Previous experience in a customer service or call center environment is required.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal abilities.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask, prioritize, and manage time effectively.
• A customer-focused attitude with a strong desire to provide excellent service.
• Must be reliable and punctual, committed to working on-site in Rustenburg, North West .
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new processes and technologies.
• Strong attention to detail.

Benefits

• Our client offers a competitive salary, supplemented by potential performance bonuses.
• A comprehensive benefits package, including medical aid and retirement fund contributions, is provided.
• Employees will benefit from ongoing training and development programs, fostering career growth within the organization.
• We offer a supportive and collaborative work environment in our Rustenburg office, promoting a healthy work-life balance.
• Join a team dedicated to exceeding customer expectations and contributing to the company's ongoing success.