Customer Support Agent - Klerksdorp

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Job summary

Placements24 is seeking a Customer Support Agent for our Klerksdorp, North West branch. The role combines remote work with in-office duties in Klerksdorp, offering a path to grow in customer service within the North West region.

You will handle inquiries via phone, email, and live chat, resolve issues, and document interactions in the CRM system while maintaining a customer-centric approach in a dynamic team.

Qualifications

• Previous experience in customer support or service-oriented role.
• Excellent verbal and written English communication skills.

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Provide accurate information regarding products and services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Escalate complex issues to appropriate departments or senior staff.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Process orders, returns, and exchanges according to company policies.
• Identify customer needs and educate them on relevant offerings.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and report it to management.

Skills

Customer service

Communication

Active listening

CRM software

Problem solving

Education

High school diploma

Job description

About the Role

Our client is looking for an enthusiastic and reliable Customer Support Agent to join their team in Klerksdorp, North West. This position is vital for providing exceptional service and support to our client's valued customers. You will handle inquiries, resolve issues, and ensure a positive interaction experience. This role operates on a hybrid model, combining the convenience of remote work with the necessity of some in-office presence at our Klerksdorp branch. We are seeking individuals who are excellent communicators, problem-solvers, and dedicated to customer satisfaction. If you are looking to advance your career in customer service within the North West region, this is an excellent opportunity.

Key Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Provide accurate and helpful information regarding products and services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Escalate complex issues to the appropriate departments or senior staff.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Process orders, returns, and exchanges according to company policies.
• Identify customer needs and educate them on relevant offerings.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and report it to management.
• Contribute to team goals and objectives.

Requirements

• Previous experience in a customer support or service-oriented role is essential.
• Strong verbal and written communication skills in English.
• Proficiency with computers and common software applications; CRM experience is a plus.
• Excellent active listening, problem-solving, and multitasking abilities.
• A patient, friendly, and customer-centric approach.
• Must be able to work a hybrid schedule, involving both remote and in-office duties at our Klerksdorp location.
• High school diploma or equivalent.
• Ability to adapt to changing procedures and customer needs.Reliable internet connection and a suitable home workspace for remote days.
• Team-oriented mindset and a willingness to learn.

Benefits

• Our client offers a competitive salary, opportunities for professional growth, and a dynamic work environment.
• Employees will enjoy the flexibility of a hybrid work model.
• Additional benefits include potential for performance bonuses and access to training programs.
• Join a company that prioritizes employee development and customer satisfaction in Klerksdorp.
• This role offers the chance to build a rewarding career in the North West.