Customer Experience Champion

Placements24; Klerksdorp; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive pay

Full-time position

Health benefits

Training opportunities

Collaborative team in Klerksdorp

Job summary

Placements24 in Klerksdorp is seeking a Customer Experience Champion to drive outstanding service and loyalty. You will handle multi-channel inquiries, deepen product knowledge, and act as a brand ambassador in a vibrant office setting.

The role emphasizes empathy, problem-solving, and collaboration with internal teams to enhance customer journeys. A proven customer-facing background and CRM familiarity will help you succeed in this full-time position in Klerksdorp.

Qualifications

• Minimum 1–2 years in a customer-facing role.
• Excellent communication and active listening skills.
• Ability to handle multiple channels (phone, email, in person).

Responsibilities

• Handle customer inquiries across phone, email, and in-person.
• Develop understanding of products and services to provide accurate information.
• Build and maintain relationships to ensure satisfaction and retention.
• Identify opportunities to improve the customer experience from feedback.
• Collaborate with internal teams to address concerns and implement improvements.
• Act as a brand ambassador in every interaction.

Skills

Customer-facing experience

CRM experience

Communication skills

Organizational skills

Tools

CRM systems

Job description

About the Role

Our client is seeking a passionate Customer Experience Champion to join their vibrant team in Klerksdorp . This role is designed for an individual who is dedicated to delivering outstanding customer interactions and driving customer loyalty. You will be the voice of the customer, ensuring their needs are met and their concerns are addressed with empathy and efficiency. Working in a collaborative office environment, you will play a crucial role in shaping positive customer journeys and contributing to the company’s success in Klerksdorp .

Key Responsibilities

• Handle customer inquiries and resolve issues across multiple communication channels (phone, email, in-person).
• Develop a deep understanding of the company's products and services to provide accurate information and support.
• Build and maintain strong relationships with customers, ensuring their satisfaction and retention.
• Identify opportunities to proactively improve the customer experience based on feedback and observations.
• Collaborate with internal teams to address customer concerns and implement service enhancements.
• Act as a brand ambassador, embodying the company's values in every customer interaction.

Requirements

• Proven experience in a customer-facing role, such as customer service , support , or account management.
• Exceptional communication, active listening, and interpersonal skills.
• A genuine passion for customer advocacy and problem-solving.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail for managing customer interactions.
• Experience using CRM systems is beneficial for this role in Klerksdorp .

Benefits

• Competitive salary and performance-based bonuses.
• Full-time employment with structured working hours.
• Comprehensive health and wellness benefits.
• Opportunities for training and professional growth within the company.
• A positive and team-oriented work environment in our Klerksdorp office.