Customer Service Representative - Durban

Placements24; Durban; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Starting salary with performance-based

On-site work in Durban

Skill development opportunities

Employee wellness programs

Collaborative workplace culture

Team-oriented environment

Job summary

Placements24 in Durban is seeking a customer-focused Customer Service Representative to join our established team on-site. You will handle inquiries, process requests, and resolve issues with professionalism to ensure customer satisfaction in the local market.

The role emphasizes direct interaction, teamwork, and a supportive office environment with opportunities for skill development and advancement within the company.

Qualifications

• Prior experience in a customer service role, preferably in a call center or similar environment.
• Excellent verbal and written communication skills with a friendly tone.
• Strong listening and problem-solving abilities.
• Proficient with computer applications and data entry.

Responsibilities

• Handle inbound calls, emails, and messages, providing accurate information and support.
• Process customer requests, orders, and issues promptly and accurately.
• Educate customers on product features, services, and policies.
• Resolve complaints effectively, aiming for first-contact resolution.
• Document all interactions and outcomes in the company database.

Skills

Customer service experience

Excellent communication

Active listening

Problem-solving

Calm under pressure

Data entry & computer skills

Job description

About the Role

Our client is seeking a vibrant and customer-focused Customer Service Representative to join their established team in Durban . This role is essential for providing direct support to our clientele, addressing inquiries, and resolving issues with efficiency and professionalism. You will be a key player in ensuring customer satisfaction and upholding the company's commitment to service excellence within the local market. This is an on-site position that emphasizes direct interaction and teamwork within a supportive office environment.

Key Responsibilities

• Handle inbound customer calls, emails, and messages, providing accurate information and support.
• Process customer requests, orders, and issues promptly and accurately.
• Educate customers on product features, services, and policies.
• Resolve customer complaints and concerns effectively, striving for first-contact resolution.
• Document all customer interactions and outcomes in the company's database.

Requirements

• Previous experience in a customer service role, preferably in a call center or similar environment.
• Excellent verbal and written communication skills, with a friendly and clear tone.
• Proficiency in computer applications and data entry.
• Strong active listening and problem-solving capabilities.
• Ability to remain calm and professional under pressure.

Benefits

• Attractive starting salary with potential for performance-based increases.
• Stable, on-site work environment in a convenient Durban location.
• Opportunities for skill development and advancement within the company.
• Access to employee assistance programs and wellness initiatives.
• A collaborative and team-oriented workplace culture.