Customer Service Representative

Placements24; Pietermaritzburg; Hybrid; ZAR 201,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Medical aid & retirement fund

Hybrid work model

Professional development

Collaborative team culture

Job summary

Placements24 in Pietermaritzburg is seeking dedicated Customer Service Representatives to join their dynamic team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our client's services.

This hybrid role combines office collaboration with remote flexibility, offering a supportive environment focused on customer success and retention.

Qualifications

• Proven experience in customer service or support.
• Excellent written and verbal communication.
• Strong problem-solving and attention to detail.
• Experience with CRM software.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify, troubleshoot, and resolve customer issues efficiently and effectively.
• Maintain accurate customer records and document all interactions.
• Escalate complex issues to appropriate departments when necessary.
• Provide feedback on customer service trends and product/service improvements.

Skills

Customer service experience

CRM proficiency

Excellent communication

Problem-solving

Tools

CRM software

Job description

About the Role

Our client is seeking dedicated and empathetic Customer Service Representatives to join their dynamic team in Pietermaritzburg . In this pivotal role, you will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our client's services. You will be an integral part of a supportive team focused on delivering exceptional support and contributing to customer satisfaction and retention efforts. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to contribute effectively while maintaining a healthy work-life balance within the vibrant community of Pietermaritzburg.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify, troubleshoot, and resolve customer issues efficiently and effectively.
• Maintain accurate customer records and document all interactions.
• Escalate complex issues to appropriate departments when necessary.
• Provide feedback on customer service trends and product/service improvements.

Requirements

• Proven experience in a customer service or support role.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency with customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

• Competitive monthly salary and potential performance bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and career advancement.
• Hybrid work model combining office and remote flexibility.
• A positive and collaborative team culture focused on customer success.