Customer Support Agent - Durban

Placements24; Durban; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Salary commensurate with experience

In-office work environment

Health benefits

Skill development opportunities

Team-building culture

Job summary

Placements24 in Durban is seeking a diligent Customer Support Agent to join its established team. This on-site role requires someone who is passionate about helping customers and resolving queries effectively, with strong communication and organizational skills.

You will handle inquiries via phone, email, and in-person, troubleshoot issues, educate customers on product features, and contribute to team goals.

Qualifications

• Experience in customer support or client-facing roles.
• Excellent communication and active listening skills.
• Proficient with CRM software and office applications.
• Able to work both in a team and independently.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent.

Responsibilities

• Answer customer inquiries via phone, email, and in-person regarding services and accounts.
• Troubleshoot and resolve customer issues, ensuring a positive resolution.
• Escalate unresolved issues to the appropriate departments for further action.
• Maintain accurate records of customer interactions and transactions in the company's database.
• Educate customers on product features, benefits, and services.
• Contribute to team goals by achieving individual performance targets.

Skills

Customer service experience

Excellent communication

Active listening

CRM software proficiency

Office applications

Teamwork and independence

Organizational skills

Education

High school diploma

Tools

CRM software

Office suite

Job description

About the Role

Our client is looking for a diligent and service-oriented Customer Support Agent to join their established team in Durban . This on-site role requires a dedicated individual who is passionate about helping customers and resolving their queries effectively. You will be a key member of the support department, contributing to the overall customer experience by providing accurate information and timely solutions. If you possess excellent communication skills and a commitment to customer satisfaction, this is an excellent opportunity to grow your career in a stable, supportive office environment.

Key Responsibilities

• Answer customer inquiries via phone, email, and in-person regarding services and accounts.
• Troubleshoot and resolve customer issues, ensuring a positive resolution.
• Escalate unresolved issues to the appropriate departments for further action.
• Maintain accurate records of customer interactions and transactions in the company's database.
• Educate customers on product features, benefits, and services.
• Contribute to team goals by achieving individual performance targets.

Requirements

• Demonstrated experience in a customer support or client-facing role.
• Excellent communication and active listening skills.
• Proficiency in using customer service software and standard office applications.
• Ability to work effectively in a team and independently.
• Strong organizational skills and attention to detail.
• Minimum of a high school diploma or equivalent.

Benefits

• Attractive salary package commensurate with experience.
• Stable, in-office work environment.
• Company-provided health and wellness benefits.
• Opportunities for skill development and career progression.
• Team-building activities and a positive workplace culture.