Client Relations Associate

Placements24; Durban; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive health benefits

Generous vacation and personal leave

Learning and development opportunities

Job summary

Placements24 in Durban is seeking a Client Relations Associate to build and maintain strong client relationships, manage inquiries, and ensure service excellence across our portfolio.

You will liaise with internal teams, provide product and service information, and help identify improvements to boost client retention. A proactive communicator who thrives in a team can expect comprehensive health benefits, vacation leave, and growth opportunities.

Qualifications

• Experience in customer service or client-facing roles.
• Strong communication and interpersonal skills.
• Organizational skills and attention to detail.

Responsibilities

• Build and maintain strong, long-lasting client relationships through proactive engagement.
• Address client inquiries and resolve issues in a timely and effective manner.
• Provide clients with product and service information and support.
• Act as a liaison between clients and internal teams to ensure seamless service delivery.
• Monitor client satisfaction and proactively identify areas for improvement.

Skills

Customer service

Account management

Interpersonal communication

Tools

CRM systems

Job description

About the Role

Our client is seeking an enthusiastic Client Relations Associate to join their team based in Durban . This role is pivotal in fostering strong relationships with our clientele, ensuring their needs are met with professionalism and care. You will be managing communications, addressing concerns, and providing support to enhance client retention and satisfaction. If you are passionate about delivering outstanding service and thrive in a collaborative setting, this is an excellent opportunity to contribute to a growing company in the vibrant coastal city of Durban .

Key Responsibilities

• Build and maintain strong, long-lasting client relationships through proactive engagement.
• Address client inquiries and resolve issues in a timely and effective manner.
• Provide clients with product and service information and support.
• Act as a liaison between clients and internal teams to ensure seamless service delivery.
• Monitor client satisfaction and proactively identify areas for improvement.

Requirements

• Demonstrated experience in customer service, account management, or a related client-facing role.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in standard office software and CRM systems.

Benefits

• Competitive salary and opportunities for commission.
• Comprehensive health and wellness benefits.
• Generous vacation and personal leave.
• A supportive and inclusive work culture in Durban .
• Opportunities for continuous learning and professional growth.