Customer Service Representative (Hybrid)

Placements24; Rustenburg; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Hybrid work

Training & progression

Job summary

Placements24 is seeking a proactive Customer Service Representative for our Rustenburg team, offering a hybrid work model. You will handle frontline inquiries and ensure a positive experience with our products and services.

In this role you will communicate clearly, resolve issues, and document interactions in our CRM, while balancing in-office collaboration with remote work to support a fast-paced environment and customer satisfaction.

Qualifications

• Previous experience in a customer service or helpdesk environment.
• Excellent communication and interpersonal skills.
• Proficiency in using computer systems and CRM software.
• Ability to manage workload effectively in a dynamic environment.
• Adaptability to a hybrid work schedule.
• Secondary school education is required; further qualifications are advantageous.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat, providing accurate and timely information.
• Troubleshoot customer issues, guiding them through solutions and resolving problems effectively.
• Document interactions and resolutions in the CRM system.
• Escalate complex issues to the appropriate departments for further assistance.
• Assist with customer onboarding and provide product information as needed.
• Contribute to team knowledge and support colleagues.

Skills

Customer service

Communication skills

CRM software

Time management

Hybrid work

Education

Secondary education

Additional qualifications advantageous

Job description

About the Role

Our client is seeking a proactive and customer-focused Customer Service Representative to join their team in Rustenburg , offering a hybrid work model. This role is essential for providing frontline support, addressing customer inquiries, and ensuring a positive experience with our products and services. You will balance remote work flexibility with in-office collaboration, contributing to a team environment that prioritizes customer satisfaction and efficient problem-solving. We are looking for individuals with strong communication skills and a passion for helping others succeed, who can adapt to both independent and team-based work settings.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat, providing accurate and timely information.
• Troubleshoot customer issues, guiding them through solutions and resolving problems effectively.
• Document all customer interactions and resolutions in the company's CRM system.
• Escalate complex issues to the appropriate departments for further assistance.
• Assist with customer onboarding and provide product information as needed.
• Contribute to team efforts by sharing knowledge and supporting colleagues.

Requirements

• Previous experience in a customer service or helpdesk environment.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to manage workload effectively and prioritize tasks in a dynamic environment.
• Adaptability to a hybrid work schedule, balancing remote and in-office responsibilities.
• A secondary school education is required; further qualifications are advantageous.

Benefits

• Competitive salary package.
• Health, dental, and vision insurance coverage.
• Paid time off and public holidays.
• Hybrid work arrangement for work-life balance.
• Opportunities for training and career progression.