Customer Service Representative - Retail

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonuses

Flexible remote work arrangement

Health and wellness benefits

Training and development

Supportive team environment

Job summary

Placements24 is seeking a friendly Customer Service Representative to join their Vereeniging-based retail team. You will handle inquiries, provide product information, and resolve issues across phone, email, and chat, acting as the first point of contact to ensure a positive customer experience.

The role offers a remote-friendly setup with opportunities for training and bonuses, and a supportive team focused on customer success.

Qualifications

• Experience in a customer service role, preferably in retail.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and related tools.
• Ability to work remotely and manage time effectively near Vereeniging.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide detailed product information and assist customers with purchasing decisions.
• Resolve customer complaints and issues empathetically.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and document interactions in the CRM system.

Skills

Customer service

Communication skills

Problem solving

Time management

Remote work

Tools

CRM software

Job description

About the Role

Our client is seeking a friendly and dedicated Customer Service Representative to join their expanding Vereeniging-based retail team. This role is pivotal in ensuring a positive customer experience, handling inquiries, resolving issues, and providing product information through various communication channels. You will be the first point of contact for many customers, contributing significantly to brand loyalty and customer satisfaction. The ideal candidate has excellent communication skills, a patient demeanor, and a genuine desire to assist customers, making this a rewarding remote opportunity.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide detailed product information and assist customers with purchasing decisions.
• Resolve customer complaints and issues efficiently and empathetically.
• Process orders, returns, and exchanges accurately.
• Maintain customer records and document interactions in the CRM system.

Requirements

• Proven experience in a customer service or support role, preferably within retail.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficiency in using CRM software and other relevant tools.
• Ability to work independently and manage time effectively in a remote setting, ideally based near Vereeniging.

Benefits

• Competitive salary and potential for performance bonuses.
• Flexible remote work arrangement.
• Comprehensive health and wellness benefits.
• Opportunities for customer service training and development.
• A positive and supportive team environment focused on customer success.