Customer Service Associate

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Job summary

Placements24 in Rustenburg is seeking a diligent Customer Service Associate to join a busy on-site team. You will handle calls, emails and walk-ins, provide product information, and process orders, returns and exchanges with accuracy.

You will maintain customer records, resolve issues calmly, and collaborate with sales and technical staff to ensure top-notch service. We offer a competitive salary, full benefits and ongoing on-site training in a supportive work environment in the heart of

Qualifications

• High school diploma or equivalent; a customer service certificate is advantageous.
• Experience in a customer-facing role preferred.
• Strong listening and empathetic communication skills.

Responsibilities

• Handle incoming customer calls, emails, and in-person inquiries promptly and courteously.
• Provide detailed information on products and services, addressing customer questions and concerns.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain customer records and update account information in the database.
• Resolve customer complaints and issues with patience and a focus on satisfactory outcomes.
• Collaborate with sales and technical teams to ensure comprehensive customer support.

Skills

Active listening

Empathetic communication

CRM familiarity

Customer service

Education

High school diploma or equivalent

Customer service certificate

Tools

CRM software

Office suite

Job description

About the Role

Our client is actively seeking a diligent Customer Service Associate to be a key member of their team based in Rustenburg . This role requires a proactive approach to customer engagement, ensuring all inquiries and service needs are met with efficiency and professionalism. As an on-site position, you will benefit from direct interaction with colleagues and a structured work environment designed for optimal support delivery. You will be instrumental in building and maintaining strong customer relationships, acting as a brand ambassador and problem-solver. This is an excellent opportunity to contribute to a well-established company and grow within a dedicated service department.

Key Responsibilities

• Handle incoming customer calls, emails, and in-person inquiries promptly and courteously.
• Provide detailed information on products and services, addressing customer questions and concerns.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain customer records and update account information in the database.
• Resolve customer complaints and issues with patience and a focus on satisfactory outcomes.
• Collaborate with sales and technical teams to ensure comprehensive customer support.

Requirements

• High school diploma or equivalent; a certificate in customer service or a related field is advantageous.
• Previous experience in a customer-facing role, preferably in a retail or service industry.
• Strong active listening and empathetic communication abilities.
• Familiarity with CRM systems and standard office software.
• Ability to remain calm and professional under pressure in a busy office setting.
• A commitment to providing excellent customer service and a team-oriented attitude.

Benefits

• Competitive annual salary commensurate with experience.
• Full employee benefits package, including health insurance and retirement savings plan.
• Regular performance reviews with opportunities for salary increases.
• On-site training programs to enhance customer service skills.
• A stable and supportive work environment in the heart of Rustenburg .