Customer Service Representative

Placements24; LegKraal Gate; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage with bonuses

Comprehensive training program

Career advancement within CS dept.

Supportive team environment

Job summary

Placements24 seeks a friendly Customer Service Representative to join our team in Mahikeng. You will be the first point of contact for customers, assisting with inquiries, resolving issues, and providing product information. This role supports a dynamic team and emphasizes excellent communication and problem-solving.

You will benefit from comprehensive training, opportunities for career advancement within the customer service department, and a supportive, energetic work environment in Mahikeng.

Qualifications

• Experience in customer service or call center roles is preferred.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and standard office applications.
• Empathetic and patient approach to customer interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Resolve customer complaints professionally, aiming for first-contact resolution.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Provide product information and basic technical support to customers.
• Maintain detailed records of customer interactions in the CRM system.
• Identify opportunities to upsell or cross-sell products and services when appropriate.

Skills

Customer service experience

Call center experience

Verbal communication

Written communication

Multitasking

Time management

Tools

CRM software

MS Office

Job description

About the Role

Our client is looking for a friendly, helpful, and efficient Customer Service Representative to join their team in Mahikeng. You will be the first point of contact for customers, providing assistance, answering inquiries, and resolving issues related to products and services. This role is essential for maintaining customer satisfaction and building positive relationships with the clientele. If you have excellent communication skills and a passion for helping others,

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Resolve customer complaints and issues in a professional and courteous manner, aiming for first-contact resolution.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Provide product information and basic technical support to customers.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to upsell or cross-sell products and services when appropriate.

Requirements

• Previous experience in a customer service or call center role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and standard office applications.
• A patient and empathetic approach to customer interactions.
• Ability to multitask and manage time effectively in a busy environment.

Benefits

• Competitive hourly wage with potential for performance-based bonuses.
• Comprehensive training program to build product and service knowledge.
• Opportunities for career advancement within the customer service department.
• A supportive and dynamic team environment in Mahikeng.
• Exposure to various customer needs and problem-solving scenarios.