Customer Service Agent

Placements24; Rustenburg; On-site; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Overtime opportunities

On-site work environment

Medical aid

Training programs

Employee discounts

Job summary

Placements24 is seeking a friendly and efficient Customer Service Agent to join the team in Rustenburg. This on-site role focuses on delivering timely, accurate assistance and maintaining a positive brand image through every customer interaction.

You will handle inquiries, process orders, resolve issues, and provide product information while maintaining detailed activity records in a fast-paced environment.

Qualifications

• Experience in a customer service or call center environment.
• Strong communication and problem-solving abilities.
• Familiarity with CRM systems and maintaining accurate records.

Responsibilities

• Handle inbound customer inquiries regarding products, services, and billing.
• Process customer orders, forms, applications, and requests accurately.
• Investigate and resolve customer complaints promptly and courteously.
• Provide information about offerings and assist with product selection.
• Maintain detailed records of customer interactions and transactions.

Skills

Communication skills

Listening skills

Problem-solving

Professionalism

Calm under pressure

Tools

CRM software

Computer systems

Job description

About the Role

Our client is seeking a friendly and efficient Customer Service Agent to join their dedicated team based in Rustenburg . You will play a crucial role in enhancing customer satisfaction by providing timely and accurate assistance. This on-site position requires a proactive approach to problem-solving and a commitment to upholding the highest standards of service. You will be an essential part of a customer-focused operation, contributing to a positive brand image and ensuring that every customer interaction is a positive one within the bustling city of Rustenburg.

Key Responsibilities

• Handle inbound customer inquiries regarding products, services, and billing.
• Process customer orders, forms, applications, and requests accurately.
• Investigate and resolve customer complaints promptly and courteously.
• Provide information about the company's offerings and assist with product selection.
• Maintain detailed records of customer interactions and transactions.

Requirements

• Previous experience in a customer service or call center environment.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with computer systems and CRM software.
• A positive attitude and a strong desire to help customers.
• Ability to remain calm and professional under pressure.

Benefits

• Monthly salary with opportunities for overtime pay.
• On-site work environment with a supportive team.
• Full benefits package including medical aid.
• Training programs to enhance customer service skills.
• Employee discounts on company products/services.