Customer Service Advisor

Placements24; LegKraal Gate; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

On-site work

Health benefits

Professional development

Supportive culture

Job summary

Placements24 is seeking a reliable Customer Service Advisor in Mahikeng, North West. You will handle inquiries, provide product information, and resolve issues to ensure customer satisfaction. The role emphasizes accurate CRM records, timely responses, and collaboration with a supportive team.

The ideal candidate has proven customer service experience, excellent communication, and a patient, solution-oriented mindset, with the ability to multitask in a fast-paced environment.

Qualifications

• Minimum experience in customer service is required.
• Excellent communication and listening skills are essential.
• Proficiency with CRM software and support tools is expected.

Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions professionally.
• Provide accurate information about products, services and policies.
• Resolve complaints and issues to ensure customer satisfaction.
• Maintain detailed records of interactions in the CRM system.
• Escalate complex issues to supervisors when needed.
• Follow up to confirm issues are resolved.

Skills

Customer service experience

Communication skills

Active listening

Interpersonal skills

Time management

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is seeking an attentive and reliable Customer Service Advisor to join their team in Mahikeng, North West. You will play a pivotal role in ensuring our customers receive prompt and effective assistance, addressing their inquiries and resolving any issues they may encounter. This position requires strong communication skills and a dedicated approach to customer satisfaction. The ideal candidate is passionate about helping others and thrives in a service-oriented environment. You will be an integral part of a supportive team committed to delivering exceptional customer experiences and upholding the company's standards of excellence.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person interactions professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions within the CRM system.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Follow up with customers to ensure their issues have been fully resolved.

Requirements

• Previous experience in a customer service role is essential.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using CRM software and other customer support tools.
• Strong problem-solving abilities and a patient, customer-focused mindset.
• Ability to manage time effectively and handle multiple tasks simultaneously.
• High school diploma or equivalent; relevant certifications are an advantage.

Benefits

• Competitive salary package.
• On-site work environment promoting team collaboration.
• Comprehensive health benefits.
• Opportunities for professional development and career advancement.
• A positive and supportive workplace culture.