Customer Service Associate

Placements24; LegKraal Gate; Hybrid; ZAR 140,000 - 210,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Training programs

Hybrid work model

Supportive team atmosphere

Job summary

Placements24 in Mahikeng, North West, is seeking a Customer Service Associate to deliver outstanding support across channels. You will respond to inquiries, troubleshoot issues, and maintain accurate records in a CRM system.

This hybrid role combines office collaboration with remote work to balance flexibility and service quality. The ideal candidate has strong communication, active listening, and adaptability, with a high school diploma or equivalent; experience in customer service is

Qualifications

• Previous experience in a customer service or associate role is preferred.
• Strong communication and active listening skills are essential.
• Ability to adapt to changing customer needs and work environments.

Responsibilities

• Provide exceptional customer service across multiple communication channels.
• Respond to customer inquiries regarding products, services, and account information.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain accurate customer records and process service requests efficiently.
• Contribute to team goals by ensuring customer satisfaction and service quality.

Skills

Strong communication

Active listening

Adaptability

Education

High school diploma or equivalent

Tools

CRM systems

MS Office

Job description

About the Role

Our client is seeking an energetic and reliable Customer Service Associate to join their team in Mahikeng . This role is essential for delivering high-quality support to customers, addressing their inquiries, and resolving issues efficiently. You will be a key representative of the company, ensuring positive interactions and building customer trust. This hybrid position offers the best of both worlds, combining the collaboration of an office environment with the flexibility of remote work. Join a team that is committed to providing excellent service and fostering a positive work culture, contributing to the success of the business in the North West province.

Key Responsibilities

• Provide exceptional customer service across multiple communication channels.
• Respond to customer inquiries regarding products, services, and account information.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Maintain accurate customer records and process service requests efficiently.
• Contribute to team goals by ensuring customer satisfaction and service quality.

Requirements

• Previous experience in a customer service or associate role is preferred.
• Strong communication and active listening skills.
• Ability to adapt to changing customer needs and work environments.
• Familiarity with CRM systems and basic computer applications.
• High school diploma or equivalent; experience is a strong asset.

Benefits

• Competitive compensation package with potential for raises based on performance.
• Medical coverage and other employment benefits.
• Training programs designed to enhance customer service skills.
• Hybrid work model for improved work-life balance.
• A supportive and friendly team atmosphere in Mahikeng .