Customer Support Associate

Placements24; Upington; Hybrid; ZAR 240,000 - 300,000; Full time

Benefits offered by this job

Hybrid schedule

Health insurance

Competitive salary

Career growth

Supportive environment

Job summary

Placements24 is seeking a proactive Customer Support Associate in Mahikeng to ensure customer satisfaction across channels. You will handle inquiries, troubleshoot issues, and build strong client relationships to support the company’s success.

The role emphasizes a flexible hybrid work model, combining in-office collaboration with remote work. You will join a team that values clear communication and customer-centric problem solving.

Qualifications

• Experience in a customer support or helpdesk role.
• Excellent communication and active listening skills.
• Proficiency with customer service software and tools.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team.

Responsibilities

• Respond to inquiries via phone, email, and online chat.
• Resolve issues and complaints, ensuring customer satisfaction.
• Provide product information and technical assistance.
• Maintain accurate customer records and document interactions.
• Escalate complex issues to relevant departments.

Skills

Customer support

Communication

Active listening

Problem solving

Teamwork

Tools

CRM software

Job description

About the Role

Our client is seeking a proactive and communicative Customer Support Associate to join their team in Mahikeng . In this role, you will be a key player in ensuring customer satisfaction by providing timely and effective support across various channels. You will handle inquiries, troubleshoot problems, and build positive relationships with clients, contributing to the company's success in the North West province. This position offers a valuable hybrid work model, blending in-office collaboration with the flexibility of remote work, located conveniently in Mahikeng .

Key Responsibilities

• Respond to customer inquiries through phone, email, and online chat platforms.
• Resolve customer issues and complaints effectively, ensuring customer satisfaction.
• Provide product information and technical assistance to customers.
• Maintain accurate customer records and document all support interactions.
• Escalate complex issues to the relevant departments for resolution.

Requirements

• Previous experience in a customer support or helpdesk role.
• Excellent communication and active listening skills.
• Proficiency in using customer service software and tools.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Benefits

• Competitive annual salary and potential for performance-based incentives.
• Flexible hybrid work schedule to promote work-life balance.
• Comprehensive health insurance benefits.
• Opportunities for professional development and career growth.
• A positive and supportive work environment in Mahikeng .