Client Service Associate

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Paid time off

Career development

Stable work environment

Job summary

Placements24 is seeking a Client Service Associate to join our Mahikeng team in North West. You will deliver exceptional service by handling inquiries, updating records in the CRM, and processing service orders to ensure client satisfaction.

The ideal candidate will have a Grade 12 certificate, prior client service or administrative experience, and strong communication skills. Proficiency with Microsoft Office and basic CRM usage is required, with attention to detail and organization valued

Qualifications

• Minimum of a Grade 12 certificate; post-secondary education is an advantage.
• Previous experience in a client service or administrative role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and basic CRM usage.
• Detail-oriented with good organizational skills.

Responsibilities

• Handle client inquiries via phone, email, and in-person interactions.
• Provide information about company services and resolve client issues.
• Maintain accurate client records and update information in the CRM system.
• Process client requests, applications, and service orders.
• Follow up with clients to ensure satisfaction and address any outstanding concerns.

Skills

Communication skills

Interpersonal skills

Customer service

Education

Grade 12 certificate

Post-secondary education an advantage

Tools

Microsoft Office Suite

CRM usage

Job description

About the Role

Our client is looking for a dedicated Client Service Associate to join their team in Mahikeng, North West . This role focuses on delivering exceptional service and support to our clients, ensuring their needs are met efficiently and professionally. You will act as a liaison, resolving inquiries and fostering positive relationships. This is a great opportunity for an organized and customer-focused individual to contribute to a growing company within the Mahikeng region.

Key Responsibilities

• Handle client inquiries via phone, email, and in-person interactions.
• Provide information about company services and resolve client issues.
• Maintain accurate client records and update information in the CRM system.
• Process client requests, applications, and service orders.
• Follow up with clients to ensure satisfaction and address any outstanding concerns.

Requirements

• Minimum of a Grade 12 certificate; post-secondary education is an advantage.
• Previous experience in a client service or administrative role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and basic CRM usage.
• Detail-oriented with good organizational skills.

Benefits

• Competitive salary and regular performance reviews.
• Full benefits package including medical and life insurance.
• Paid time off and public holidays.
• Opportunities for internal training and career development.
• A stable and friendly work environment in Mahikeng .