Customer Service Advisor - Mahikeng

Placements24; Upington; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

On-site environment

Career advancement

Job summary

Placements24 is seeking a diligent Customer Service Advisor to join the team at the Mahikeng branch. This on-site role focuses on delivering outstanding support and building strong client relationships, handling inquiries, and resolving issues.

You will manage inquiries via phone, email, and in-person, process requests, and maintain CRM records. The ideal candidate will have front-line experience, excellent communication, problem-solving abilities, and strong attention to detail.

Qualifications

• Previous experience in a customer service or front-line support role.
• Strong communication and interpersonal skills.
• Proficiency with CRM systems and office software.
• Team oriented with attention to detail.

Responsibilities

• Engage with customers via phone, email, and in-person to provide support and information.
• Resolve customer issues and complaints effectively, ensuring customer satisfaction.
• Process customer requests, orders, and applications accurately.
• Maintain up-to-date records of customer interactions and transactions within the CRM system.
• Collaborate with colleagues to ensure a seamless customer experience.
• Gather customer feedback to identify areas for service improvement.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Teamwork

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a diligent and personable Customer Service Advisor to join their team at their Mahikeng branch. This role is essential for providing outstanding support and service to our clients, ensuring their needs are met efficiently and professionally. You will be the face of our company, handling inquiries, resolving issues, and building strong customer relationships. This is a fantastic on-site opportunity for individuals committed to excellent service and looking for a stable career in the North West province.

Key Responsibilities

• Engage with customers via phone, email, and in-person to provide support and information.
• Resolve customer issues and complaints effectively, ensuring customer satisfaction.
• Process customer requests, orders, and applications accurately.
• Maintain up-to-date records of customer interactions and transactions within the CRM system.
• Collaborate with colleagues to ensure a seamless customer experience.
• Gather customer feedback to identify areas for service improvement.

Requirements

• Previous experience in a customer service or front-line support role is required.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using standard office software and customer service platforms.
• Ability to work efficiently and professionally in a team-oriented environment.
• A positive and proactive attitude towards customer service challenges.

Benefits

• Competitive salary and regular performance reviews.
• On-site work environment with supportive colleagues.
• Health insurance and other statutory benefits.
• Opportunities for career advancement within the company.
• Training and development programs focused on customer service excellence.