Customer Service Representative

Placements24; Durban; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

On-site Durban location

Medical aid & retirement fund

Paid training programs

Collaborative workplace culture

Job summary

Placements24 in Durban is seeking a dedicated Customer Service Representative to join their team. You will handle inbound inquiries via phone, email, and in-person interactions, providing accurate information and ensuring customer satisfaction.

You will maintain up-to-date customer records in the CRM, resolve issues professionally, and identify opportunities to upsell or cross-sell. The role offers an on-site Durban placement with competitive pay, medical aid, retirement fund contributions,

Qualifications

• Previous experience in a customer service or client-facing role.
• Excellent verbal and written communication skills, with a friendly and approachable demeanor.
• Strong listening skills and the ability to understand customer needs.
• Proficiency in using computer systems and CRM software.
• Ability to remain calm and professional under pressure.
• A high school diploma or equivalent is required; further qualifications are beneficial.

Responsibilities

• Handle inbound customer inquiries via telephone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies to customers.
• Resolve customer complaints and issues in a professional and timely manner, aiming for first-contact resolution.
• Process orders, forms, and applications accurately and efficiently.
• Maintain up-to-date customer records and document all interactions in the CRM system.
• Identify opportunities to upsell or cross-sell products and services when appropriate.

Skills

Customer service

Communication

Active listening

CRM software

Problem solving

Teamwork

Education

High school diploma

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team in Durban . You will play a pivotal role in ensuring customer satisfaction by providing outstanding support and resolving inquiries with efficiency and care. This position is ideal for an individual who is passionate about helping others and possesses strong communication skills. You will be part of a supportive team environment that values teamwork and continuous improvement, contributing directly to the company's reputation for excellent customer engagement and service delivery within the vibrant city of Durban .

Key Responsibilities

• Handle inbound customer inquiries via telephone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies to customers.
• Resolve customer complaints and issues in a professional and timely manner, aiming for first-contact resolution.
• Process orders, forms, and applications accurately and efficiently.
• Maintain up-to-date customer records and document all interactions in the CRM system.
• Identify opportunities to upsell or cross-sell products and services when appropriate.

Requirements

• Previous experience in a customer service or client-facing role.
• Excellent verbal and written communication skills, with a friendly and approachable demeanor.
• Strong listening skills and the ability to understand customer needs.
• Proficiency in using computer systems and customer relationship management (CRM) software.
• Ability to remain calm and professional under pressure.
• A high school diploma or equivalent is required; further qualifications are beneficial.

Benefits

• Competitive annual salary.
• On-site work environment in a convenient Durban location.
• Comprehensive medical aid and retirement fund contributions.
• Paid training programs and ongoing professional development.
• A positive and collaborative workplace culture.