Customer Service Representative

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Medical & dental insurance

Overtime potential

Training and development

Positive team atmosphere

Job summary

Placements24 in Richards Bay is seeking a friendly Customer Service Representative to join a hybrid team. You will handle inquiries via phone, email, and live chat, guiding customers through purchases while maintaining accurate CRM records.

Ideal candidates have strong communication skills, problem-solving ability, and a patient, empathetic approach. The role offers a hybrid schedule with ongoing training and a collaborative team culture.

Qualifications

• Previous experience in a customer service or call centre role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency in using computers and basic software applications.
• Ability to multitask and manage time effectively in a hybrid work environment.
• High school diploma or equivalent; some college education is a plus.

Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and live chat.
• Provide information about products and services, guiding customers through their purchasing decisions.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed customer records and update account information in the CRM system.
• Escalate complex issues to the appropriate departments or supervisors when necessary.
• Gather customer feedback to help improve products, services, and customer experience.

Skills

Communication skills

Problem solving

Empathy

CRM software

Multitasking

Customer service experience

Education

High school diploma

Some college education a plus

Tools

CRM system

Job description

About the Role

Our client is looking for a friendly and efficient Customer Service Representative to join their team in Richards Bay . This hybrid role involves providing exceptional support to customers through various channels, including phone, email, and chat. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive brand experience. This is an excellent opportunity for an individual with strong communication skills and a passion for helping others to grow within a supportive company environment.

Key Responsibilities

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and live chat.
• Provide information about products and services, guiding customers through their purchasing decisions.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain detailed customer records and update account information in the CRM system.
• Escalate complex issues to the appropriate departments or supervisors when necessary.
• Gather customer feedback to help improve products, services, and customer experience.

Requirements

• Previous experience in a customer service or call center role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Proficiency in using computers and basic software applications.
• Ability to multitask and manage time effectively in a hybrid work environment.
• High school diploma or equivalent; some college education is a plus.

Benefits

• Competitive annual salary with potential for overtime.
• Hybrid work model offering a balance between remote and in-office work.
• Comprehensive medical and dental insurance plans.
• Ongoing training and development opportunities.
• A positive and collaborative team atmosphere.