Customer Experience Representative

Placements24; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Annual bonuses

On-site training

Health benefits

Retirement benefits

Wellness programs

Employee discounts

Dynamic office culture

Job summary

Placements24 in Sandton is seeking a vibrant Customer Experience Representative to join our client’s team. You will handle inquiries, resolve complaints, and guide customers through our offerings in a professional office setting in Gauteng.

You’ll engage via phone, email, and in person, maintaining accurate CRM records and collaborating with sales and technical teams to ensure smooth journeys and satisfied clients.

Qualifications

• Experience in customer service or client-facing roles.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and standard office tools.
• Strong problem-solving and de-escalation abilities.
• Positive attitude and genuine passion for customer satisfaction.

Responsibilities

• Engage with customers via phone, email, and in-person to address queries.
• Provide accurate information on products, services, policies, and procedures.
• Resolve customer issues efficiently and empathetically.
• Maintain records of customer interactions in the CRM system.
• Collaborate with sales and technical teams to ensure seamless customer journeys and issue resolution.

Skills

Verbal and written communication

CRM software

Problem-solving

De-escalation

Job description

About the Role

Our client is seeking a vibrant and dedicated Customer Experience Representative to join their team in the heart of Sandton . This role is paramount in shaping and maintaining positive customer interactions, ensuring every client feels valued and supported. You will handle inquiries, resolve complaints, and provide guidance on our client's diverse range of offerings. Working within a professional office environment in Gauteng , you'll be part of a team committed to delivering unparalleled service and enhancing customer loyalty through exceptional support and engagement.

Key Responsibilities

• Engage with customers via phone, email, and in-person to address queries and concerns.
• Provide accurate information on products, services, policies, and procedures.
• Resolve customer issues efficiently and empathetically, aiming for complete satisfaction.
• Maintain meticulous records of customer interactions and feedback within the CRM system.
• Collaborate with sales and technical teams to ensure seamless customer journeys and issue resolution.

Requirements

• Previous experience in customer service, hospitality, or a related client-facing role.
• Exceptional verbal and written communication skills.
• Proficiency in using CRM software and standard office productivity tools.
• Strong problem-solving skills and the ability to de-escalate sensitive situations.
• A positive attitude and a genuine passion for customer satisfaction.

Benefits

• Competitive salary and potential for annual bonuses.
• On-site training and continuous professional development opportunities.
• Comprehensive health, retirement, and wellness benefits.
• Employee discounts and perks on company services.
• A dynamic and collaborative office culture in a prime Sandton location.